Sherrod M. Email & Phone Number

Las Vegas, NV, US

- Utilized data analytics to decipher and summarize data pulled to troubleshoot and prescribe solutions to mitigate ongoing message filtering/blocking issues- Owned the TFN verification process along with cross-functionally working with the Postscript organization and Postscript partner, Twilio- Supported cross-functional teams by providing guidance and.

- Used TCPA, CTIA, and Carrier Rules and Regulations when troubleshooting, creating, and auditing shops’ Automations, Campaigns, Keywords, and Popups to aid in reducing a shop’s risk- Collaborated with Twilio on obtaining vanity, random, and transferred short codes for our customers and resolving TFN (Toll-Free Number) re-verification issues- Aided in.

Las Vegas, Nevada, United States

- Used TCPA and CTIA Rules and Regulations when troubleshooting, creating, and auditing shops’ Automations, Campaigns, Keywords, and Popups- Utilized Retool to better understand why certain messages failed to send along with understanding the error codes given to convey this information to our customers- Championed and collaborated with CXA leadership on.

Nashville, Tennessee, United States

- Delivered exceptional customer service through one-on-one interactions through email, phone, chat, and social media- Utilized Shopify to assist the customer through creating profiles, building/creating/editing customer orders, monitoring the influx of customer orders, and/or canceling customer orders- Used Zendesk as a mean of communicating with.

Nashville, Tennessee, United States

* Delivered exceptional customer service through one-on-one interactions* Left every prospective and current customer feeling loved and valued* Utilized feedback to improve systems and assist in developing The Farmer's Dog Customer Journey* Tracked responses and work with the product team to develop future improvements* Learned to be a health and nutrition.

Nashville, Tennessee, United States

* Delivered above and beyond customer service over the phone, email, SMS, and live chat* Mastered Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships - data entry and typing skills* Used Warby Parker's communication software to interact with teammates, management, and other departments*.

Greater Atlanta Area

* Recruited and contracted talented musicians for various performances* Devised and maintained musician's payroll, personal hotel bookings, and travel schedule* Prepared personal taxes* Violist for various regional orchestras, touring orchestras, recitals (chamber and solo), concerts, studio recordings, and solo performances (a list can be provided).*.

Georgia

* Partnered with Orchestra Directors to implement a group training and development program (A list of Schools and Orchestra Directors can be provided)* Enforced School's and Orchestra Director's policies on Dress Code, Code of Conduct, Hygiene, and Performance Standards* Prepped Students for performance reviews* Partnered with Orchestra Directors and.

Greater Atlanta Area

* Developed a strategic training and development program for perspective viola/violin students* Created, enforced, and implemented studio's policies on Dress Code, Code of Conduct, Hygiene, and Performance Standards* Managed and created studio's payroll and budget plan* Created and maintained a recruitment pipeline of viola/violin students* Scheduled.

Master Of Science - Ms, Human Resource Analytics And Management, 3.92

Bachelor Of Music, Music Performance - Viola