Sherrod Patching

Sherrod Patching Email and Phone Number

Vice President, Customer Success - GitLab (NASDAQ:GTLB) @ GitLab
San Jose, CA, US
Sherrod Patching's Location
San Jose, California, United States, United States
Sherrod Patching's Contact Details

Sherrod Patching work email

Sherrod Patching personal email

Sherrod Patching phone numbers

About Sherrod Patching

As the Vice President of Customer Success at GitLab, I lead a global team of customer success architects (CSAs), customer success managers (CSMs), customer success engineers (CSEs) and Renewal Managers (RMs) who help our customers achieve their goals with our AI-powered DevSecOps platform. I have over 17 years of experience in customer success, with a proven track record of driving customer satisfaction, retention, and expansion across various industries and markets.I am also a board member at 3Strands Global Foundation, a non-profit organization that fights human trafficking through prevention, intervention, and restoration. I leverage my customer success expertise and leadership skills to support 3Strands' mission and vision and to advocate for the victims and survivors of this global crime. Additionally, I am a certified customer success professional and a speaker at industry events and podcasts, where I share my insights and best practices on customer success strategy, team building, and customer engagement. I am passionate about empowering customers, teams, and communities to achieve their full potential.

Sherrod Patching's Current Company Details
GitLab

Gitlab

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Vice President, Customer Success - GitLab (NASDAQ:GTLB)
San Jose, CA, US
Website:
gitlab.com
Employees:
3174
Sherrod Patching Work Experience Details
  • Gitlab
    Vice President, Customer Success - Gitlab (Nasdaq:Gtlb)
    Gitlab
    San Jose, Ca, Us
  • Gitlab
    Vice President, Customer Success - Gitlab (Nasdaq:Gtlb)
    Gitlab Aug 2022 - Present
    San Francisco, California, Us
    I lead the global customer success management (CSM), customer success engineering (CSE) and renewals management (RM) teams with the customer success team at GitLab
  • Gitlab
    Head Of Global Tam/Csm - Gitlab (Nasdaq:Gtlb)
    Gitlab Mar 2020 - Aug 2022
    San Francisco, California, Us
    The AI-Powered DevSecOps Platform. Accelerate your digital transformation | Deliver software faster | Ensure compliance | Build in security| Improve collaboration and visibility
  • Levels
    Seed Investor
    Levels Jun 2022 - Present
    Remote-First, Us
  • 3Strands Global Foundation
    Board Member
    3Strands Global Foundation Dec 2021 - Present
    El Dorado Hills, California, Us
  • Leadspace
    Chief Customer Officer
    Leadspace Jan 2018 - Mar 2020
    San Francisco, California, Us
  • Leadspace
    Vp, Customer Success
    Leadspace Jan 2016 - Jan 2018
    San Francisco, California, Us
    The Leadspace B2B Customer Data Platform (CDP) harnesses advanced AI to provide a comprehensive data management solution for CRM accounts, leads, and contacts.
  • Brightedge
    Senior Director, Client Services
    Brightedge Nov 2013 - Jan 2016
    Foster City, Ca, Us
    BrightEdge is the global leader in Content Performance Marketing, helping more than 8,400 of the world’s largest brands stay ahead in the rapidly evolving Internet landscape. BrightEdge S3 harnesses the power of analytics on big-data to drive revenue from web sites, search engines and social networks across the globe in a measurable, predictable way.In my role I interfaced with enterprise customers and internal operations to successfully deliver business value to our clients. Leading a team of 18 Customer Success Managers & Directors within a Customer Success organization of 70+, we were focused on driving actionable data and real business improvement results for our customers.
  • Intent Hq | Ai Company Of The Year
    Director Of Customer Success & Operations
    Intent Hq | Ai Company Of The Year Feb 2011 - Nov 2013
    London, Gb
    IntentHQ is a social data platform that creates personalized experiences on websites to drive greater acquisition, engagement, and revenue. Previously called Global Dawn, IntentHQ was over 90 employees when I joined the team in 2011 to lead the Pepsi roll-out across Europe.
  • Direct Traffic Media
    General Manager
    Direct Traffic Media Jun 2009 - Feb 2011
    London, Gb
    Direct Traffic Media is an SEO, Social Media Optimisation and Link Building agency.Originally joining as the Publishing Manager, I was quickly promoted to Client Operations Manager and then to General Manager. My main responsibility was to drive focus on client success while restructuring and redirecting the company to ensure continued profitability.Clients included: Deal Checker, Holiday Autos, Beat The Brochure
  • Mls
    Interim Group Executive
    Mls 2008 - 2009
  • Virgin Active
    General Manager
    Virgin Active 2000 - 2007
    London, Gb

Sherrod Patching Skills

Start Ups Strategy Social Media Marketing Business Development Management Crm Seo Digital Marketing Social Networking Leadership Saas Analytics Social Media Integration Social Media Strategic Partnerships Marketing Strategy Digital Media Customer Relationship Management Sales Online Advertising Product Marketing Smo Customer Engagement Business Strategy Email Marketing Sem Social Marketing Strategic Planning Online Marketing E Commerce Account Management Search Engine Optimization Lead Generation Ppc Managing Start Ups Digital Strategy Team Building Google Analytics Product Management Mobile Devices Digital Solutions Change Management Direct Sales Affiliate Marketing Content Strategy Software As A Service Lean Startup Customer Success

Sherrod Patching Education Details

  • City, University Of London
    City, University Of London
    Music
  • University Of Victoria
    University Of Victoria
    Music

Frequently Asked Questions about Sherrod Patching

What company does Sherrod Patching work for?

Sherrod Patching works for Gitlab

What is Sherrod Patching's role at the current company?

Sherrod Patching's current role is Vice President, Customer Success - GitLab (NASDAQ:GTLB).

What is Sherrod Patching's email address?

Sherrod Patching's email address is sh****@****ail.com

What is Sherrod Patching's direct phone number?

Sherrod Patching's direct phone number is +141596*****

What schools did Sherrod Patching attend?

Sherrod Patching attended City, University Of London, University Of Victoria.

What are some of Sherrod Patching's interests?

Sherrod Patching has interest in Continental Airlines, Saas, Children, Digital Media, Jerry Brown, Civil Rights And Social Action, Social Media, Social Commerce, Education, Big Data.

What skills is Sherrod Patching known for?

Sherrod Patching has skills like Start Ups, Strategy, Social Media Marketing, Business Development, Management, Crm, Seo, Digital Marketing, Social Networking, Leadership, Saas, Analytics.

Who are Sherrod Patching's colleagues?

Sherrod Patching's colleagues are Minh Nguyen, Chathura Kuruwita, Thomas P. Scola Jr., Nyalish Jamshaid, Grosu Stefan, Yulia I., Fu Zhang.

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