Sherry Carter Email and Phone Number

•Ensure that program goals and key performance indicators are met•Participate in special projects and support the Supervisor•Our employees are tasked with delivering excellent business results through the efforts of their teams•Act as a SME providing leadership support according to business rules of assigned program•Provide on-the-job training to new and existing team members in partnership•Resolve escalated customer issues•Assist with agent task assignment in Supervisor’s absence•Other tasks and projects as assigned•Manage regular communication with the client dependent on program•Ensure adherence and compliance to program SOPs and business rules, policies, and procedures•Assist in developing work processes, SOPs, and training materials•Measure and maintain performance against standards•Assist IT with testing of program enhancements•Focus on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others•Accept being accountable and responsible in work practices and expectations•Foster a collaborative, team-oriented attitude•Communicates effectively with others with clarity and transparency•Uses innovative critical and creative thinking to evaluate and solve work and customer issues•Seeks assistance in solving work problems through collaboration and information seeking

• Provided dedicated, personalized support delivered over the phone and via online portal.• Worked on the escalation team to resolve customer questions, issues and complaints.• Communicated with both patients and primary care physicians and/or specialists during the application process to ensure accuracy.• Processed patient assistance applications according to business rules of the program.• Took initiative and commitment in prolonging consistent, high-level of productivity.• Entered orders, change orders, track shipments, and enter customer notes to complete customer/consumer transactions. To include maintaining logs and records as required.• Responded to inquiries from customers, sales representatives and business partners, and follow up on requests in a timely, courteous and professional manner. Maintain positive attitude and a helpful approach to customers and clients. • Assisted in benefit verifications and prior authorizations.• Acted as the primary point of contact for healthcare providers to obtain complete patient enrollment and insurance information. • Focused on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others. • Accepted being accountable and responsible in work practices and expectations.

Manufacturing division of Futuro and ACE medical support productsProduction/Machine Operator• Contributor as a team member with minimal supervision• Performed quality checks on product• Kept record of daily production• Met production goals daily, monthly and quarterly • Trained temporary employees on waterproof assembly

Manufacturing division of Futuro and ACE medical support productsProduction/Machine Operator• Contributor as a team member with minimal supervision• Performed quality checks on product• Kept record of daily production• Met production goals daily, monthly and quarterly • Trained temporary employees on waterproof assembly

Load Master/Ramp Agent • Scheduled and organized daily activities for crew of eight (8) ramp agents as a ramp lead.• Oversaw crew operations under tight time constraints.• Achieved daily operational objectives through effective coordination with management • Recorded data to ensure proper shipping destination• Effectively operated in a highly regulated environment (FAA, TSA, and OSHA).• Safely and accurately moved materials to various locations throughout the airbase• Trained and skilled in the handling of hazardous material per FAA requirements.• Completed paperwork and documentation accurately and timely • Worked efficiently in a fast paced, ever changing environment.• Dependably met assigned area productivity standards with little or no direct supervision.• Performed job functions in all types of weather conditions.