Sherry Collins Email and Phone Number

IT Operations - monitoring maps for JBS Swift & Company (Beef/Pork plants and SDC's) and it's latest acquisition Pilgrims Pride poultry company. (Chicken plants and SDC's) Strictly monitoring infrastructure connectivity and monitoring alerts that come in through e-mail and over the phone. Oversee Severity protocol Responsibilities include identifying critical events and involving all required IT parties to resolve as quickly as possible. Hourly checks based on a checklist system which span 6 AS400 servers, SAP, and Peoplesoft, as well as some AIX / RS6000 terminals. Password administration and level 1 / level 2 IT Help Desk assistance to employees of JBS and Pilgrims pride. HP Blade maintenance. Data center alarm monitoring response. Asses client’s needs and request to grant extra permissions and access needed on the Web. To allow, provide or deny access based on the client’s needs. Add sites to Proxy Server and Blue Coat sites to allow access for clients. HP ILO administration via Integrated Lights-Out 3.

Technical Steward - MTS/Technical Support /Open View ITO Support/Tivoli. • Maintain ITO/Tivoli operations ITO Test/Production environment. • On-call 24 x 7 system support. • Add/delete users and templates and messages to nodes as needed. • Troubleshoot alarm and pager error messages. • Build and test templates and conditions.Provide remote technical support for Workgroup printers. Assist external and internal clients as well as IBM technical personnel. • Provide Printer Solutions in the high availability product environment.• Use technical applications, tools, techniques and procedures to identify and evaluate possible problem cause and solution alternatives.• Communicate action plan to the client or IBM representative as appropriate.• Communicate and negotiate proficiently with clients and IBM personnel as needed.Remote support specialist provides remote technical support assistance to customers and technical personnel on a multiple products, subsystems and /or systems in high availability product environment. Exchanges information and concepts to ensure necessary understanding of details related to problem incident or request, and ensures problem record is complete and correct. Uses specialized technical knowledge, together with support tools, techniques, and procedures, to identify and evaluate possible problems cause and solution alternatives, and to determine most cause(s) and solution(s). Communications and assistance to others. Contributes to the team attainment of organizational objectives and high customer satisfaction.

System Software- Technician Operations Support. • Surveillance/monitoring of real time problem resolutions in a multi-platform computing and data communications environment using a varied set of automation and remote monitoring tools. • Responsible for managing all computing services equipment throughout the U S West region including: MVS, UTS, VM, UNISYS and TANDEM mainframe systems, UNIX based mid-range systems, and over a thousand UNIX based client servers. • Interface with Data Center hardware support personnel as well as System support personnel to maintain and or exceed negotiated service levels. • Resolve issues to completion. • Heavy interaction with clients, demanding a great deal of interpersonal skills in a 7 x 24 work group with shift work. MTS/System Software Datakit-Technician Operations Support. • Monitoring, problem resolution, and surveillance of the Datakit Network. • In depth network surveillance to ensure network integrity across the 14 state region. • Ability to identify and resolve complex network outages. • Provide backup to the Data Operations Control Center for problem resolution encompassing voice, data, image, and video services. • Technical trouble shooting, problem identifications, isolation, and resolution.• Problem tracking, supplying solutions via online trouble reporting system.• Interfacing with clients, system administrators, help desks, and technical organizations within U S West. • Perform system upgrades and installations, including software, and hard- ware. Oversees the integrity and security of the system.• System monitoring and correction of any down processes. • Help desk for operators. Add and define users to security sensitive applications.