Sherry Grimes Email and Phone Number

Independently handles 40-60 routine and more complex member inquiries with a goal of first point-of-contact call resolution and limited escalation. Efficiently and effectively processes financial transactions on member's accounts. • Review, qualify, open and close deposit accounts and ATM/debit cards. • Decision fee-refunds within defined relationship parameters. • Offers and originates deposit products and new memberships

Provide excellent customer service by managing customer accounts, greeting clients and homeowners properly. Conduct customer service surveys by offering the survey to customers. Also resolved customer issues while working in an inbound call center. I was also responsible for responding to inquiries and issues.

Provide operational and clerical support to lead teachers. planning activities, supervising children, doing paperwork, handing out class materials, and reporting to parents and classroom teachers.