Front Desk Supervisor January 2020- May 2020●Greet patients and visitors in prompt, courteous and helpful manner●Verify and update patient demographics. Verify insurance coverage, commercial and KMAP (state)●Manage the inbox for medical records requests/medication refills. Check eligibility, collect copays, collect billing payments.●Prior authorizations; obtain insurance prior-auths and referrals●Handle patient account disputes with assistance of billing department; provide answers to patient inquiries. Set up payment plans when permitted to do so.●Maintain work area and lobby in a neat and orderly manner●Ability to work independently and use good judgement●Efficient and effective time managementClinical Supervisor May 2020-December 2020Practice Manager Jan 2021-Present

● Responsible for overseeing the daily activities of the program and for meeting or exceeding the personal performance measures established for this operational team/work unit. ● Responsible for processing orders, account maintenance, records maintenance customer service and complaint/problem resolution.● Responsible for effective human resource administration including training, evaluations, coaching, mentoring, recommending salary increases, promotions, and corrective actions.● Reviews, approves and maintains time sheets and leave requests for staff.● Monitors and documents incoming telephone calls and fulfillment activity and provides continuous feedback to staff.● Assures that daily performance measures are available and effectively utilizes this information to manage the work force for continuous improvement.● Provides input and/or assistance in formulating new policies and procedures; recommends changes to existing policies and procedures as required to improve operations in efficient achievement of performance indicators or to support changing business requirements.

●      Work as a team member to sustain a highly productive environment.●     Provide exceptional customer service during every patient encounter.● Recording medical history, current medications and confirming purpose of visit.● Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements.● Work up patients and doing diagnostic testing with dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields and auto refractor.●     Quickly access data and assimilate information as Doctor's Scribe.● Front desk, answer phones, schedule patients, check patients in/out.

●       Established interviews and hired new employees to help maintain desirable staff numbers.●      Successfully ran training classes for new employees.●      Created and maintained weekly staff schedules for over one-hundred employees.●      Supervised ten to eighty employees at a time while working to create a friendly and functional environment.●      Strong accounting skills including balancing daily deposits and counting down registers.●      Maintained employee files both physically and electronically.●      Counted weekly inventory to assess overage or shortages.●      Able and willing to put in any overtime hours to finish the job.●      Over ten years of quality customer service.●      Have been promoted multiple times.⦁ Staff Instructor⦁ Lead Cashier/Accountant⦁ Assistant Manager