Sherry Moore Email & Phone Number

Ruston, Louisiana

• Lien Management Assistant Vice President​ ​JP Morgan Chase​November 2010 – November 2012
• Planned, organized and oversaw the day to day activities of multiple units within the Line of Business (LOB).
• Maintained effective partnerships with external vendors, custodians, investors andinternal LOB's. Strong emphasis applied to the development,implementation and maintenance of specific procedures and operational.
• Identified process improvement opportunities to improve efficiency and effectivenessof production/service expectations; formulated recommendations for capitalexpenditures; established technological support systems.
• Managed or participated on Special Projects as applicable.

• Worked with Internal Business Partners and Customers to ensure the proper flow ofEscalations across LOB's to deliver speedier more accurate responses forour customers.
• Managed Service Levels by team and worked with Supervisors to ensure clearobtainable goals were identified for all Home Loans Executive Office Analyst.
• Leveraged abilities of Management Team and Staff to ensure Supervisorsplaced staff in best fit positions, therefore, improving the quality of work produced.
• Managed Staffing needs based on volumes an d report needs or overages to Seniormanagement as required

• Loan Servicing Section Manager I and II ​​JP Morgan Chase​ (Washington Mutual/Fleet) 2002-2009
• Provided supervision to a group of approximately 20 servicing employees. Typical sectionssupervised included loan and borrower related exception processing, delinquencycontrol/liquidation, manual control and suspense.
• Contributed to establishment of department goals and implemented goals,plans and schedules. Responsible for assignment of routine tasks and special projects to loan service personnel.
• Evaluated work results by supervision of employees and preparation and monitoringof department records and reports.