Sherry Ryals Email & Phone Number

Springdale, Ar, Us

Fayetteville, Arkansas, United States

Fayetteville, Arkansas, United States

Oversaw the daily operations of a startup that grew from a couple of owner/investors with 50 units to over 20 owner/investors with 160+ properties: multifamily, single-family, duplexes, triplexes, and 4-plexes. ➩ Coordinated leasing, property maintenance, accounts payable and receivable (AP/AR), and collections; completed monthly bank and vendor account reconciliations, audits, and analysis of budget vs. actuals.➩ Approved lease renewals.➩ Evaluated proposed property purchases, markets, and potential ROI; contributed to rental increase strategy discussions.➩ Recommended property improvements to maximize cash flow. KEY ACHIEVEMENTS➠Spearheaded new business development, securing new property owners/investors as customers for Cedar Oaks by asking for referrals, building relationships with vendors, and serving on the NWA Landlord Association Board.➠Grew net revenue 6-fold in 18 months. Increased ROI for property owners and investors by an average of 20%.➠Reduced expenses by negotiating prices with subcontractors and setting up supplier accounts to obtain deep discounts.➠Directed construction and capital improvement projects with budgets up to $150,000. Oversaw vendors and selected design elements and fixtures, making budget-friendly decisions while adding value in tenants’ eyes.➠Implemented all operational processes and procedures for the startup.➠Established property showing processes to ensure staff safety.➠Improved fraud prevention by cross-referencing rental histories, paystubs, identification, county records, credit reports, and criminal background checks.➠Solidified DEI practices to prevent applicant discrimination.➠Coordinated with a website designer to select the look, feel, and content for the company’s website.➠Partnered with a software company to format raw data into Excel for migration to property management software.➠Hired, onboarded, trained, supervised, and reviewed performance of direct reports.

Springdale, Arkansas

Directed daily operations for the corporate office. Oversaw property locations, supervising 9 on-site property managers, 6 office staff, and multiple subcontractors. ➩ Handled hiring, onboarding, training, performance reviews, professional development, discipline, performance improvement plans, and terminations. ➩ Processed payroll; handled bank and supplier account reconciliations, reviewing accuracy and identifying duplicate payments. Prepared quarterly reporting, including balance sheets, P&L, and rent roll reports. ➩ Performed annual workers’ compensation and general liability insurance audits. ➩ Handled sales, marketing, and customer relations. ➩ Managed leasing, maintenance, renewals, and rent increases.➩ Verified rental prospects’ paystubs and employment to ensure applicants were qualified to rent their desired properties. KEY ACHIEVEMENTS➠Delivered ~15% annual ROI growth for owners and investors while increasing revenue and reducing expenses. ➠Collaborated with the CEO and CFO to maximize returns by using market analysis to adjust rental rates.➠Identified no- / low-cost upgrades, such as changing to LED bulbs and high-efficiency shower heads and adding insulation, weather-stripping, and caulk.➠Provided tenants with resources for rental assistance to prevent eviction. ➠Coached staff and on-site managers on effective communication with delinquent tenants.➠Established routine coaching sessions to recognize achievements and correct performance. ➠Orchestrated a software conversion; transitioned data to the new system quickly and accurately.➠Coordinated financing, closing, inspections, construction draw requests, lien releases, and contractor payments for vacant lot purchases and home building projects.➠Handled a project to secure non-recourse financing for the multimillion dollar refinancing of half a dozen different communities; provided the lender with rent rolls / P&L statements and coordinated inspections and environmental reports.

Fayetteville, Arkansas, United States

Handled all processes involved with escrow closing for commercial and residential real estate title transactions. Coordinated schedules of all involved parties, including buyers, sellers, real estate agents, mortgage loan officers, and attorneys; ensured timely receipt of paperwork, signatures, and approval to close. Reviewed title research, commitments, and policies and explained them to customers. Ensured both buyer and seller honored all contract terms and conditions, serving as an objective third party to facilitate the smooth completion of the transaction. Cleared ALTA exceptions, prepared settlement statements, verified identities to prevent fraud, obtained signatures on escrow documents, and balanced files to disburse escrow funds.• Doubled personal production within the first year by building relationships with trade partners and closing on time.• Achieved growth every year, overcoming the challenges of a collapsing real estate market.• Prepared and closed dozens of sensitive “short sale” transactions, avoiding declined transactions due to “surprise” costs.

Fayetteville, Arkansas Area

Delivered outstanding customer service while handling the full spectrum of transactions. Opened checking, savings, money market, DDA, IRA, and certificate of deposit accounts. Offered consumer lending and financing for home mortgage, automobile, boat, personal, and home equity loans, as well as lines of credit. Handled domestic and international wire transfers, monitoring them for accuracy. Performed dual control counts and audits. Adhered to all operational policies and procedures and banking regulations. Protected the confidentiality of sensitive information. Fielded customer complaints about bank coding errors, unauthorized debit card charges, and other staff. • Cross-sold additional products and services; suggested IRA contributions or high-yield accounts, such as money market or CD. Consistently exceeded goals and enriched client relationships.• Completed Cohen Brown Proactive Relationship Banking program; learned to develop strong customer relationships and increase profitability by generating referrals, discovering unmet customer needs, and closing the sale. • Avoided fraud on multiple occasions by strictly following procedures. • Cross-trained to assist the branch manager with opening and closing and filing IRS Form 8300 for cash transactions. Trained other consumer bankers in banking products, processes, and day-to-day responsibilities.