Sherry Sethi Email & Phone Number

Delhi, India

Crafting positive customer experiences, ensuring satisfaction and fostering long term relationships.

Gurugram, Haryana, India

• Seamlessly navigated the complexities of high-value enterprise accounts, meticulously fostering lasting relationships and delivering exceptional customer experiences.• Revolutionized customer adoption rates through meticulously planned and executed activities, including personalized webinars, immersive hands-on training sessions, and consistent customer engagement.• Demonstrated exceptional acumen by identifying and capitalizing on upsell opportunities.• Skillfully handled intricate customer cases, providing bespoke service and rapid issue resolution.• Advocated for clients, proactively addressing pain points and driving tailor-made solutions.• Orchestrated business reviews, creating robust success plans aligned with individual needs.• Ensured continuous value realization, adeptly minimizing churn risks and reinforcing retention.• Strategically communicated enhancements and product fixes, ensuring sustained customer satisfaction.• Leveraged advanced surveys (NPS and CSAT) to assess customer sentiment and feedback.• Equipped clients with actionable tools, fostering a culture of valuable insights and collaboration.• Managed hyper care phase, ensuring smooth transition and exceptional support

Gurugram, Haryana, India

• Maintaining an exceptional relationship with new and existing customers.• Handling escalated and complex customer cases with a personalized service.• Acting as a customer advocate to ensure customer’s pain points are taken care of.• Conducting Business reviews and creating success plans. To understand customer’s needs and issues. • To ensure customer continuously derives value from our product and services, thus ensuring retention. • Finding churn risks and deploying timely strategies to save account from parting ways. • Updating customer on new product features and bug fixes.• Conducting surveys such as NPS and CSAT.• Providing right tools to customers so their voice is heard. • Handling hyper care phase and ensuring right support is provided to the customer. • Managing stakeholder both externally and internally. • Sought out upsell opportunities.

• Holding Technical Kickoffs for deploying Condeco Applications and integration modules for customers (Worked with several customer like JnJ, Comcast, RBS etc) • Ensuring all the technical pre-requisites are in place forthe project deliverables. • Migration of customer data from On-prem to Azure and Upgrading On-Prem enterprise sites.• SSO configurations and deployment. • Application configuration changes as per customer’s business requirements and checking on feasibility of the use cases. • Troubleshooting the issues and providing customer with solution or workaround. Logging Defects/bugs internally on Jira. • Working on Incidents and service requests.• Have done several POCs as a part of presales activity. • Demoing the product to customer, giving application walkthroughs.

Gurgaon, India

Gurgaon, India

• Deployment, services and delivery Of IOT (Internet of Things) Applications over Cloud for various customers.• Interact with customers to understand business related queries and providing them with apt solution by applying technical expertise, product knowledge, collaboration, and problem solving skills.• Performing Upgrades, configuring and maintaining IOT based applications.• Proactive monitoring network, applications, databases, and web servers, app servers to predict impending issues.• Prioritizing issues of varying severity and effectively manage the resolution or escalation of all issues within the accepted service levels.• Documenting configurations, technical procedures and processes. • Create standard procedures in the Cloud Services (IOT) to create consistency and improve response time to resolve an issue. • Creating and Publishing Monthly Service Reports and resolving client’s concerns/queries.

Gurgaon, India

• Worked with Aricent Technologies Ltd. as Trainee from Jan to October 2015 then was offered a position as Software Engineer from November 2015 to April 2016. Responsibilities included building prototypes for several POCs (3G small cell in Cloud RAN, KPI Analyzer, Twitter Data Analyzer

Gurgaon, India

Information Technology Project Management

Master Of Computer Applications (Mca), Information Technology

Activities and Societies: Coordinated events during fest