Successfully led an understaffed IRS Reference Team of up to 12 junior staff members, plus co-managed up to 10 contractors, and met quality and timeliness standards. Handled 1,000,000+ requests and 34,000 refiles on an annual basis.Effectively managed human capital through transparent communication and proactive supervision. Planned assignments and trained multiple employees in the reference process. Conducted monthly staff meetings. Encouraged employee engagement through feedback sessions, development plans, and a Supervisor-to-Staff Recognition Program. Ensured timely completion of all mandatory training and actively participated in forums and supervisory training programs.Maintained EEO compliance, promptly addressed employee concerns and ensured adherence to relevant laws and policies. Collaborated closely with NARA's Diversity and Inclusion program and planned regular events with the Assistant Director.Interacted with stakeholders, answered questions, and provided assistance.Efficiently managed facility issues, promptly reported maintenance deficiencies, and enforced safety/security policies.

Led team of up to 15 junior staff members in a government-operated facility for storing, administering, and preserving thousands of critical federal records.Instituted robust security measures to safeguard valuable information and ensured compliance with federal regulations. Effectively allocated resources, including staff and equipment, and facilitated secure and handling of critical federal records.Identified and rectified errors ( forklift safety, tailgating with badges )by conducting quality reviews of employees' work and provided feedback sessions.