• Works closely and effectively with management and contractors to keep them well informed of upcoming commitments and responsibilities, while following up appropriately to ensure schedules are followed and respected.• Plans, coordinates and ensures schedules are followed and respected. • Receives, inputs and reviews account payables before processing checks.• Schedule and facilitate travel for multiple departments within the company. • Process and provides job reports for management meetings.• Assists with running projects to insure completion in a timely manner.• Inputs and processes payroll.• Assists customers’ with scheduling daily appointments.• Plans, coordinates and facilities company outings and parties.• Oversee additional projects & tasks as needed.

•Lead our team to be the top performing site in the district.•Trained and developed team members on providing customers with excellent service. •Received and stocked store inventory.

• Improved operating efficiencies by training and coaching leadership on the originations “How-To” procedures. • Served as Team Captain to create employee motivation and engagement.• Coached and mentored peers and new hires on best practices. • Resolved customer issues by providing feedback and information.• Researched and processed customer accounts for money saving opportunities. • Maintained outstanding compliance standards and quality in customer service.

•Planned and coordinated contest to promote a culture of professional growth and personal commitment. •Communicated to internal customers information about process changes and upcoming events. •Responsible for ROAR banquets coordination celebrating employee accomplishments.

•Maintained above average performance effectiveness by utilizing company efficiency standards. •Selected as a Universal Agent to provide first class customer service in a variety of financial situations.•Served on the Brand Council and participated in round table discussions with leadership.