Director of Business Administrator• Assisted executive director on daily functions of running a community. In command when executive director was away from community for vacations, personal time.• Managed office staff on customer service with family, residents of the community and employees.• Payroll for employees and nursing consultants for semiweekly schedule Including benefits and garnish• Accounts receivable of revenue generating $500,000 monthly. Aging reports for… Show more Director of Business Administrator• Assisted executive director on daily functions of running a community. In command when executive director was away from community for vacations, personal time.• Managed office staff on customer service with family, residents of the community and employees.• Payroll for employees and nursing consultants for semiweekly schedule Including benefits and garnish• Accounts receivable of revenue generating $500,000 monthly. Aging reports for outstanding revenue• Budgets projections and daily spend down reports with detailed explanation of budget vs actual.• Marketing by touring model rooms and amenities to potential clients, going over contract and financials• Accounts payable with 300 plus vendors, process, code and review invoices and print checks• Human Resources with all staff, giving guidance on benefits, 401K and keeping current with all state regulations in their file regarding licensures, medical and testing.• Fluent in the software Yardi and Eldermark for accounts receivable and payable Show less

Excellent customer relations / Collections management / Payroll / Quick books / Productivity optimization / Team building Operations efficiency / Budget projections / Accounts payable and receivable / Human resources / Strategic planning Employee training and development / Rent roll / Insurance / Key tokens into banking systems / State audits

Trained staff to identify opportunities for improvement and create workable solutions. ♦ Implemented policies and procedures according to state guidelines.♦ Guide each department to run with consistent efficiency at all times.♦ Promote community relations through community events. ♦ Achieved all budget projections♦ Introduced budgetary cost effective reductions without compromising efficiencies.

Leveraged expertise in launching and developing high performance employees to centralize their individual abilities in a positive manner. Identified creative strategies to increase revenue and reduce expenses by utilizing needs assessments, performance reviews, capacity planning, and cost/benefit analysis. Built a quality team that consistently met job descriptions while maximizing customer service. Maintained budgets and developed and reviewed weekly/monthly reports. ♦ Reduced APR by… Show more Leveraged expertise in launching and developing high performance employees to centralize their individual abilities in a positive manner. Identified creative strategies to increase revenue and reduce expenses by utilizing needs assessments, performance reviews, capacity planning, and cost/benefit analysis. Built a quality team that consistently met job descriptions while maximizing customer service. Maintained budgets and developed and reviewed weekly/monthly reports. ♦ Reduced APR by implementing a key performance budget system. ♦ Accurate semi-monthly Payroll, Rent Roll, Accounts Receivable/Payable.♦ Slashed marketing expenditure 85% by utilizing social media.♦ Developing strategies for customer acquisition, customer retention, and customer support. ♦ Oversaw Human Resources, benefits while maintaining an open door policy for employee issues.♦ Training all new employees with on line testing meeting state guidelines.♦ Maintained a 100% audit rate during state audits of employee files. Show less

Managed multiple department in proficient and accurate productivity, as well maintain the professionalism required for outstanding customer service.♦ Projected and provided each department with monthly spend downs.♦ Provided excellent customer service for venders, visitors and staff.♦ Met all requirements of daily, weekly and monthly reports with speed and accuracy. ♦ Reduced aging debt by 80% within 90 days. ♦ Optimized business opportunities by renewing relationships with… Show more Managed multiple department in proficient and accurate productivity, as well maintain the professionalism required for outstanding customer service.♦ Projected and provided each department with monthly spend downs.♦ Provided excellent customer service for venders, visitors and staff.♦ Met all requirements of daily, weekly and monthly reports with speed and accuracy. ♦ Reduced aging debt by 80% within 90 days. ♦ Optimized business opportunities by renewing relationships with key accounts. Show less