Sherry Lucas Email & Phone Number

Chicago, Illinois, United States

Excel at handling a variety of customer service and administrative tasks and resolve customer issues with expediency• Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/ angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.• Liaised with 60+ daily customers and recommended specific products and specials, aligning with individual needs, requirements and specifications• Answered up to 60 phone calls per day to field inquiries from clients, vendors and various other callers seeking information.

Houston, Texas, United States

Houston, Texas Area

Provided high-level administrative support to Shelter Director and upper shelter management staff.Manage and coordinate multiple extremely active calendars concurrently and ensure schedules are followed and respectedServe as Office Manager; supervise the Receptionist, order and maintain office supplies and inventory, write and edit business correspondence, and create and organize confidential filesProcessed expense reports, set up all meetings and catering, performed event planning, assisted with Board of Directors meetings, and supervised Administrative AssistantsSchedule/manage foster animals for proper vaccine and health check-ups

Provided executive support to the CEO, CFO, 2 other C-Level Executives and their 4 direct reports (SVP’s and VP’s), and the Board of Directors. Also served as department Office Manager.• Performed heavy calendar management of numerous calendars, processed all expense reports, and made all domestic and international travel arrangements• Assisted with Board of Directors meetings and events, coordinated all executive meetings (in-house and away), and oversaw meeting preparation• Provide subject maher expertise to Human Resources (HR) and Legal departments on employee-related mahers and training; coordinate all details and catering for employee meetings