► Agency/brokerage - Property/Casualty expertise on accounts -claims, customer service representative, assistance with account management and underwriting, policy analysis ► Customer Service skills - direct Client contact to keep account information up to date, determine needs, resolve problems► Effective Client focus. I listen well and am good at 'hearing' what needs and issues of Client are► Work with Insureds, Insurers, Underwriters, Adjusters, Vendors, Brokers and other Account Team members on work on accounts►Effective in written & verbal communications; retain records of transactions and discussions with Clients and others►Analyze and evaluate policies, leases and other contracts for coverage; recommendations for coverage that may be missing or needed ►Collections; subrogation evaluation EXPERIENCE: Claims advocate for Insured which included Real and Personal property, Inland Marine, Mechanical Breakdown, Builders Risk, Umbrella, and Excess policies. Recoveries from less than $1,000 to $20 million or more depending upon loss severity, policy limits and deductible(s); Businessowners Policies (BOP's) for smaller clients included Casualty claims. Oversaw claims' process from investigation, analyzing information, resolution of 'grey' area coverage, evaluated and negotiated for maximum claim recovery. AREAS OF SPECIALTY: Claims advocacy: Real Estate | Public Entities | Automobile Industry | Technology | Builders Risk | CALPERS (State pension fund) | Agricultural | Retail | Affinity Groups (lawyers, dentists, hospital groups, school districts) and Personal Insurance