Operations Director - Licensed Appraiser Professional with a team-building mentality, creating the framework for success. Working for AppraiserVendor.com, an Appraisal Management Company, with 9 years of experience in appraisal quality control valuation management plus 7 years in the mortgage industry as an originator. Providing the absolute best in customer service, supporting our referral partners, clients, and vendors. Greater Indianapolis chapter of IMBA board member, dedicated to achieving results by maintaining a reputation built on character, service, and uncompromising ethics.• Collaborate with networking groups, Vendors, Industry Partners and available for presentations Speaking on Appraisal topics.• Facilitate and administer joint policies and procedures related to all departments. • Implement company strategy for both short- and long-term projects to optimize workflow and productivity. • Review and collaborate with the executive board to properly manage labor, material, and customer service efficiency, while providing optimum service levels to our clients. • QC Escalations Team, which oversees all review products, reconsideration requests, repurchase demands/major post-closing issues, and audits. Responsible for guidance on appraisal related issues, companywide. Managing expectations, resolving conflicts and problem solving at a high level.• Strategic operational analysis maximizing efficiency in review process with the highest integrity provided through confirmed data verification.• Collaborate, develop, maintain, and implement processes and procedures in compliance with all state and federal regulatory requirements and meeting standards set forth by each individual customer utilizing data-validation tools. • Oversight and management of vendor score carding.• Work closely with the compliance and fulfillment departments to achieve company objectives. • Maintain 3rd party data verification, integrations and report scrubbing applications such as, Mercury, UCDP/EAD, Platinum Data’s RealView, and Collateral Expert products. • Maintain and review relationships with Preferred Appraiser Panel(s) while adhering to unbiased processes centered around selection of the most competent appraisers in each individual market. • Oversee communications related to quality control, specifically revision requests to our appraiser partners, in accordance with Appraisal Independence Requirements. • Proficient in the development of Residential Real Estate Appraisal, FHA, USDA, Appraisal Review, Valuations, Single Family, Condo and Multifamily.