Sherry Shen Email & Phone Number

Denver, Co, Us

• Partner with cross-functional teams and lead mobile vision, strategy, and execution for our exciting brands, including The North Face, Vans, Timberland, and more• Develop an eCommerce mobile architecture and framework that maximizes code reuse, enables brand uniqueness, and facilitates the rapid onboarding of new brands and regions• Hire, mentor, and empower high-performing engineering teams

Schaumburg, Illinois, Us

Paylocity is a SaaS company that provides payroll and human capital management (HCM) software. • Provided leadership, management, and technical vision to teams of engineering managers, architects and engineers specializing in mobile development and notifications platform• Responsible for defining and implementing the mobile modernization strategy, with a focus on delighting millions of customers every day. Partnered with product, UI/UX, and PMO to define and execute the roadmap and go-to-market strategy• Established strong lines of communication with senior leadership and key stakeholders to ensure that the vision was well understood, and the roadmap and progress were updated across the organization• Recruited, mentored, and retained top talent and built globally distributed engineering teams. The team’s monthly employee satisfaction scores were 12% above the enterprise average• Enforced best software practices by establishing coding standards, conducting architecture and code reviews, defining branching strategy and setting up CI/CD pipelines and testing automation, empowering continuous improvement and delivery at scale • Led agile SDLC by forming cross-functional agile teams, defining prioritized product backlog, implementing sprint ceremonies and leveraging scrum of scrums to manage across squad dependencies and alignment • Ensured software quality and operational excellence by implementing a comprehensive testing strategy, as well as system monitoring, logging, and alerting • Utilized data analytics to guide decision-making, feature prioritization and product optimization• Coached the team to identify when contingent workforce resources were needed to meet delivery commitments and provided support by bringing in staffing agencies• Accountable for budget planning and the management of capital and operating expenditures

Chicago, Il, Us

• Managed the mobile and kiosk teams overseeing customer journey on the United app and the airport kiosks including booking, reservation management, shopping, payments, and check-in.• Headed the United app rewrite, modernizing iOS and Android apps in 5 months through optimized team structure and operations, resulting in 1M cost savings and earning a 2021 Webby award.• Spearheaded the United app personalization, implementing event-driven architecture with top-notch quality, and secured a 2019 Webby award.• Led multi-million next-gen kiosk initiative, covering budgeting, resource planning, vendor selection, end-to-end software/hardware design, prototyping, and airport testing, resulting in a robust rollout plan.• Boosted revenue by 20% through personalized offers, A/B testing, and machine learning with the successful implementation of merchandizing shopping on mobile and kiosk apps.• Addressed tech debt during kiosk app user experience refresh, reducing future development effort and timeline by 75%.• Drove AWS cloud migration, transitioning on-prem services and building new ones.• Delivered mobile and kiosk payment solutions and ensured PCI compliance. • Implemented accessibility on mobile apps and kiosks and ensured DOT ADA compliance. • Managed data privacy and GDPR, and CCPA compliance.• Supervised onshore and offshore agencies and contractors.

Chicago, Il, Us

• Managed curbside, kiosks, and baggage service teams, responsible for end-to-end customer airport experience from curbside bag check to check-in, pre-flight shopping, and post-arrival baggage service.• Merged multiple airport applications and teams during the United and Continental merger, achieving 500K cost savings.

Chicago, Il, Us

• Spearheaded ground-up design and implementation of two new airport baggage self-service and agent applications. Led architecture, development, DevOps, and support.

Ms, Electrical Engineering

Bs, Electrical Engineering