Sheryl Taylor, Cpc Email & Phone Number

Irvine

• track pathology status from time of biopsy for 5 Breastlink Centers• email benign/high risk/positive path reports to Radiologists • update pathology tracking system; Magview and reconcile reports for Audit• follow-up on outstanding path addendums• call RP office to confirm path report receipt and also confirm biopsy recommendation reports• follow-up on outstanding biopsy recommendations as well as other tracking dutiesOn-Site Scheduler Lead•schedule general Ultrasound, X-ray, MRI, CT, Fluoroscopy, Biopsy, and Mammogram appointments•answer phones, confirm appointments, notify patients about deductibles•work the TBS queue, schedule Walk-in’s•work with Dr. offices on: scheduling STAT’s, RX and Authorization issues, Radiology CPT codes •ensure that studies have been scheduled properly by others at our location; if not then must correct•enter in Rx’s into eRIS (electronic medical record system) by creating appointment shell, then call patient•cover lunches at the front desk: check-in patients, burn CD’s, take payments, etc•fill-in for on-site manager when out of officePatient Services Coordinator Lead•Front Office: Check in patients / take payments / verify auths / update insurance / create patient packets / update patient information / answering phones•Medical Records: create patient jackets / CD uploads of OSF / scan OSF reports / hang sessions•Scheduling: scheduling general ultrasound and mammography appointments / appointment confirmations / work TBS queue•Insurance: trained on eligibility, verification and authorizations, contact insurance companies•CPT codes: provide Radiology CPT codes to Physician offices•Training: train new associates on EMR software, policy and procedures•EMR: Electronic Medical Records software used is RIS

Main Desk (2011 - Present)•Greet visitors•Direct visitors as neededSaddleback Radiology/Oncology Department (2010-2011)•Obtain Preauthorizations and Precertifications•Pull and prepare medical charts for upcoming appointments (file charts as well)•Discharge to billing•Answer phone callsSaddleback Volunteer Office (2009-2011)•Data entry for their Compassionate Listening Program•Create and maintain Excel spreadsheets for special projects•Answer phone calls•Other clerical duties as needed (Clerical Chairperson as well)

Managed all activities of the Software Deployment team to meet project goals defined by R&D & the Field Quality Assurance group. Directed, monitored & performed all preparations and evaluation of software/hardware client testing. •Rolled out 30+ finished products & upgrades a year to the technical support, field & implementation groups by managing up to 15 multiple test software/hardware projects simultaneously•Assisted in streamlining the field notification process that aided the national support organization in recognizing a client that was participating in testing•Initiated and developed a test client appreciation program to help with soliciting testing of future software/hardware products & upgrades•Led a Sarbanes-Oxley initiative project team that developed & implemented process & procedures for notification & removal of client cancelled software•Functioned as point of contact for test clients’ non technical issues as well as reviewed the test procedures with each client

Managed a staff of 18 technical & non-technical support associates with emphasis on meeting company strategic goals & mentoring. •Coached & mentored 18 associates monthly, assisting them in meeting career and performance goals•Administered the annual raise & performance appraisals for associates which entailed maintaining the budget parameters•Increased team productivity 20%, from an average of 70% to 90%, by developing & implementing new workflow procedures •Sustained associate productivity by encouraging & facilitating involvement in process improvements & implementing feasible ideas•Strategized & implemented national strategic staffing & workload management process to meet the 3000 daily accounting year end calls & associated workload volumes•Led national management accounting year end teleconferences to review & solve workload/call volume & software defect workaround issues•Interviewed & selected candidates for open technical support & supervisor positions regionally

5 Month Comprhensive Medical Billing Class

CMS 1500, UB-04, Medicare, other insurances, HIPPA and more

5 Month Comprehensive Medical Coding Class

CPT-4, DRG's, ICD-9-CM, HCPCS Level 2, and more

5 Month Comprehensive Medical Terminology, Anatomy And Physiology Class

Bachelor Of Business Administration, Finance

Activities and Societies: Delta Zeta

Project Management Certificate