Shervin Joseph Email & Phone Number

Houston, Tx, Us

Plano, Texas, Us

• Responsible for managing a team of consultants and overseeing the quality of the services they provide to Improving clients. • Provide support, leadership, mentorship, and career coaching to Improving consultants while operating on one or more of Improving's core initiatives. • Serve as a key contributor in strategic planning and management for Improving's Houston office and at the enterprise level.• Operate as a stakeholder in the Houston office's Agile recruiting by identifying candidates, interviewing, and developing staff for current and future Agile transformations.• Actively involved in supporting business development in defining, scoping, estimating, and proposing future business opportunities while promoting Improving offerings to current clients.• Serve as a representative of the Improving executive leadership team in technology, Agile, and community events.• Champion continuous improvement; advocating for Agile mindsets, values, and processes with the support of time-tested Agile methodologies, best practices, tools, and mentorship with our clients and the Improving enterprise.• Provides influential leadership and coaching to Improving's Agile delivery roles, including Scrum Masters, Product Owners, Agile Coaches, and Development Teams.

Plano, Texas, Us

• Coach with the goal of organizational transformation to Agility, embracing Agile values and principles while delivering strong and positive leadership, vision, and direction.• Bring to life a multi-disciplinary and multi-framework approach uniting the best of Agility, Lean, and Design Thinking to solve the correct problems, foster growth through self-management, and deliver customer-focused value.• Utilize and encourage organizational transparency, which grows trust, enables good decision-making, and reduces the risk of poor quality or low-value work.• Challenge leaders to create a culture of continuous improvement and accountability to improve KPIs, including current value, unrealized value, time to market, and ability to innovate. • Work with the Product Owner and stakeholders to create the product focussed long-term strategic direction establish milestones, author and utilize OKRs, and provide a realistic product vision for the solution.• Collaborate with organizational leadership to identify and remove systemic impediments, improve business performance, and embed the nature of continuous improvement within the organization. • As the program-level coach for a data analytics-based program at a supermajor oil & gas company, created a program-level Agile strategy for growth and development, and implemented a Kanban at Scale dashboard to monitor the health, maturity & capability of ten teams.• Implemented Scrum framework using Jira across the IT organization at a privately-held US litigation service provider. The transformation supported creating and implementing a custom-built web application allowing all interactions between the company, its vendors, and customers to be managed in one system for court reporting, record retrieval, interpreting and translation, trial services, and transcription services.

Plano, Texas, Us

• Live out Improving's values of excellence, involvement, and dedication through the foundation of trust with my peers, clients, and the community. • Cultivating an environment that fosters authentic, long-term professionaland personal relationships at Improving and while serving our clients • Collaborate with a wide spectrum of client executives and employees to ensure alignment and delivery of key business objectives, IT services, and solutions.• Support team members with clear guiding principles to demonstrate the characteristics, values, and behaviors which contribute to a growth and learning mindset valued at Improving. • Create and support a trust-based environment of collaboration at Improving and with our clients, allowing for open dialogue and productive solutions.• Conduct interviews with candidates for opportunities within Improving to support them in finding the ideal fit for their career goals, and support Improving finding new team members who will thrive in a trust-based working environment.• Serve as a member of the Houston Connections Program which supports new Improving team members acclimate to the organization, embrace the company's culture, and find success supporting our clients.

Houston, Texas, Us

• Supported Rig Technologies Project Sales and Installation & Commissioning departments in identifying IS strategic vision for project prioritization, resource allocation, and maximization of value-driven development initiatives.• Owned and managed the multi-team Agile development of a top-priority quotation system with a $3.5M budget and the decommissioning of its predecessor.• Oversaw multiple large-scale business applications for NOV Rig Technologies, ensuring they met the strategic and organizational results required by the stakeholders and users. • Managed new project request analysis process and coordinated change requests within Rig IS PMO, which determined business value, prioritization, and impact to Rig IS resource plan.• Demonstrated knowledge and expertise in assessing and identifying potential project risks and the ability to mitigate threats and capitalize on opportunities for departments within IS portfolio. • Effectively understood NOV organization to negotiate and implement decisions that supported enterprise strategic alignment and innovations within IS department and application portfolios. • Defined project charters, including objectives, roles, responsibilities, schedule expectations/constraints, budgets, initial product backlog, and SLA requirements.• Served as subject matter expert for all applications utilized by departments in IS portfolio. • Managed UAT for multiple large-scale applications, which included working alongside power users to gather feedback on areas for improvement, updating the product backlog, and communicating the needs to the product owner development team.

Houston, Texas, Us

• Served as Scrum Master for the department’s highest-performing development team, producing its most advanced application. The new quotation system served more than 1,700 users on four continents and unified how business organizations provided quotations to our customers. • Oversaw Scrum activities pioneering a single, robust, organization-wide manufacturing and logistics solution. NOV facilities are now able to track shipments and contents, achieve compliance through Global Trade Management integration, and produce required documentation. • Operated as servant-leader to remove impediments preventing a team's success. • Coached, mentored, and facilitated three development teams' transition from Waterfall to Agile development, ensuring teams were cross-functional, productive, collaborative, self-organizing, and worked at a sustainable pace. • Ensured product owners were trained in Scrum theory, managed product backlogs, actively supported project team, and managed stakeholders' expectations. • Spearheaded bi-weekly Scrum workgroup where Scrum Masters met to resolve larger impediments at team and organizational levels and discussed improvement opportunities. • Launched new Scrum implementations and improved existing processes across IS department by researching, developing, and implementing changes that increased productivity. • In a mentoring capacity, evaluated team members encountering issues with Scrum, performance, or team dynamics, so they could resolve the issues individually and succeed with the team. • Fostered a culture of continuous improvement from self-inspection and adaption through proper management of the sprint retrospective. • Built a trusting environment where problems can be raised without fear of blame, retribution, or judgment while emphasizing problem-solving. • Guided Scrum and Development teams in self-organization to fill in intentional gaps left in the Scrum framework.

Houston, Texas, Us

• Led, organized, and motivated IS project teams to effectively deliver Agile and Waterfall development solutions that provided exceptional business value to our users.• Successfully delivered over one hundred implementations of the organization’s document management system while serving as its North and South American Product Owner.• Collaborated with the vice president of application development to implement a team incentive program, resulting in a 40 percent increase over team baseline performance and delivery of minimal viable product three weeks ahead of schedule. • Managed steering committee for the product owner, stakeholders, and executive management that ensured the creation of enterprise-level value, received functional area buy-in and management-supported adoption, and the identification and resolution of enterprise-wide risks.• Led the analysis, design, testing, planning, change management, and implementation of enterprise-level solutions that brought value to NOV.• Volunteered as a mentor to new project managers, Scrum Masters, and business analysts, guiding team members in productive transitions.• Identified, developed, and initiated innovations and solutions at NOV Rig Technologies where precedents and procedures did not exist in the status quo.• Led the design, testing, planning, and implementation of enterprise-level solutions that brought value to NOV Rig Technologies.• Oversaw the development activities, interface requirements coordination, hardware requirements, data migration, UAT, user training, and business process changes for multiple development initiatives.• Defined project plans with appropriate tasks, dependencies, and risks, while identifying necessary milestones.• Provides direction and leadership to project teams to facilitate the successful and timely completion of the project.• Defined and managed project scope and schedule while focusing on regular and timely value delivery.

Houston, Texas, Us

• A key member of a project team that created a Web application allowing Rig Technologies to autonomously manage its entire product hierarchy. A high level of project success led to multiple divisions adopting the tool.• Performed analysis and design of a solution for After-Market to automate the manual process of collecting part data required by ERP for purchase order creation. Part addition was reduced from two weeks to less than two days.• At the request of executive leadership, delivered an application that, for the first time, allowed customers to view the entire NOV catalog of land rigs, view specifications of all configurations, allow a user to configure a custom rig, and initiate contact with NOV Sales and Marketing.• Worked with engineers within blow-out preventer product line to develop a customer-facing application allowing users to calculate hydraulic operator pressure to sheer drill pipes instantly. The solution eliminated direct involvement with NOV engineers; reducing the cycle time from hours to seconds.• Utilized Scrum methodology to conduct analysis, document requirements, and manage a TFS product backlog with clear and concise user stories and acceptance criteria that provided the project team the requirements to create high-value solutions for NOV.• Performed gap analysis to define the functionality that was lacking between the project management SharePoint site and the Rig IS developed application suite. Document drove the majority of development for 18 months for the suite and allowed the PM group to retire the antiquated site.• Managed the communication and followed necessary change management procedures that provided the PMO, project team, and project stakeholders the awareness of the change, its impact, and risks.• Oversaw UAT for multiple large-scale applications including working closely with power users to gather feedback on areas for improvement, updating the product backlog, and conveying the needs to the project team.

San Francisco, California, Us

• Served as the primary point of contact that collaborated with clients’ accounting, finance, IT, and ERP teams to gain knowledge of GL requirements, validations, and business rules. Implemented specifications and functionality into the client’s customized deployments of Cardholder Reporting and Information System (ChRIS) and Corporate Card Expense Report (CCER) systems.• Served as liaison between client’s commercial card subject matter experts and Wells Fargo development and quality assurance teams to provide technical analysis, develop enhancements, troubleshoot system issues, and perform root-cause analysis.• Created business and technical specifications documents based on client interviews and system analysis for developers integrating Wells Fargo’s two corporate card reporting systems into client ERP systems, including SAP, Oracle, JDE, Lawson, Ariba, and other custom software platforms. • Key contributor in all System Development Life Cycle (SDLC) phases, including analysis, design, development, testing, and implementation for new installations and enhancements. • Led projects acquiring new clients for Wells Fargo, retaining customers at risk of switching, and customizing systems to allow clients to increase monthly spending.• Created and executed SQL queries and stored procedures to test and review recent system upgrades prior to client delivery and troubleshoot client issues during production.• Managed client expectations, enhancement queue, and implementations to ensure all projects were completed on time, according to client standards, and within budget for ChRIS and CCER systems.• Provided support for the client base, assessed user needs, recommended changes, conducted data configuration and insertion, trained power users, and created training documentation and process guides.

Spring Branch, Texas, Us

• Primary liaison between ECS Learning Systems and web consulting firm on all issues dealing with technology.• Regularly communicated with all ECS and external consultants to ensure earliest possible risk identification, schedule slippage, and scope change.• Collaborated with ECS team leads to identify project approach, deliverables, tasks, and resources required to complete website redesign, specifically as it pertains to IT tasks.• Created and manage database of all ECS products.• Create custom reports and customized site communications.

College Park, Georgia, Us

• Led initiative to strengthen IT internal controls, and served as primary IT point of contact and facilitator between Technology and external & internal auditors.• Brought internal IT and Section 404 of Sarbanes-Oxley compliance audit from unsatisfactory to satisfactory in one fiscal year.• Created an IT strategic plan to ensure departmental goals aligned with corporate goals. The strategic plan delineated the life cycle of each critical system and provided an outlook of proposed and planned systems.• Created, managed, updated, and periodically reviewed IT policies, procedures, standards, and vendor contracts to ensure optimal compliance, benefit scenario, and ensured policy amendments and changes were carried out in accordance with relevant governing bodies.• Oversaw and monitored the progress of required actions for COEX IT to mitigate risks, unplanned events, control vulnerabilities, and audit findings.• Reviewed audit findings and provide necessary challenges to the appropriateness of ratings and required actions. • Advised IT leadership on the best possible methods to resolve findings after validating the report from auditors (internal and external). Provided recurring updates on the status of open audit findings.• Oversaw the IT department's proactive participation to resolve audit findings as quickly as possible to gain compliance as well as minimize billable hours from external auditors. • Achieved 66% reduction in billable hours spent on external audit in comparison to previous years; resulting in savings of more than $350K.• As a member of IT PMO, ensured risk assessments were completed, verified change management processes were in place and required actions performed in alignment with IT standards.

College Park, Georgia, Us

College Park, Georgia, Us

Concentration: Customer Insight, Marketing And Information Systems

Bachelor Of Business Administration (Bba), Management Information Systems