Sherry Butterfield Wilcox Email & Phone Number

Saint Johns, Fl, Us

Is The Answer is a leading change agency delivering transformative business strategies. We partner with clients to drive change, solve complex challenges, and achieve meaningful results through the application of community building methodologies, social media technology and employee engagement. Is The Answer combines insights, research, and innovative thinking to deliver customized operational solutions that empower its clients to thrive in a rapidly evolving landscape.

Jacksonville, Florida Area

Built a global Insights and Research department from the ground up, creating new services with oversight of quality of service. Managed a team of social media analysts and experts that provided data analysis, social listening, campaign and content performance and social performance for our global clients. Oversight on client deliverables, including social performance and campaign reporting, business and strategy reviews, benchmarking, competitor analysis, audience analysis, social listening, brand risk and reputation and trend spotting.

United States

In my interim role as Director of Project Management for North America at The Social Element, I drove the effective implementation of client projects using Agile methodologies, ensuring both high quality and operational efficiency. I managed a team of Project Managers, overseeing their recruitment, resource utilization, and performance. My role involved resolving operational conflicts, enhancing client experiences, and maintaining the highest standards of customer satisfaction. I was responsible for key processes like Project Tracking, Client Incident Reports, and the onboarding process, ensuring they aligned with our company’s culture and best practices. Additionally, I collaborated closely with senior leadership to drive operational improvements, supported major client launches, and led the transition to new systems. I held this role while simultaneously serving as the Global Director of Insights and Research.

As part of Polpeo’s social media crisis team, I’m one of the people who acts as a member of the public, responding to the simulation participants attempts to quell the mounting crisis. As an experienced community manager, I help assess the responses of participants, and provide teams with expert feedback on how they can respond when the real crisis hits.Polpeo creates social media crisis training for brands and their agencies, using social media simulation software, and a team of trained community managers acting as the public behind the scenes.

United States

Responsible for the overall management of social media services in the Americas and Asia for Emoderation including community management, online moderation, child safety, engagement, and project management services.

Managed the community management team across global brand engagements. Monitored benchmarks for measuring the impact of social media programs and strategies for the business. Services include content creation, consumer insights and research, community moderation, child safety, managing policies and guidelines, and engagement.

Lead the planning and implementation of social media services for global clients, and facilitated the definition of project scope, goals, and deliverables. Services include community moderation, child safety, managing policies and guidelines, and engagement.

Unseen silent moderation, in-game moderation, game host - responsible for keeping children safe in an online virtual gaming environment.

Burnsville, Minnesota, United States

• Manage and oversee an online community leader education program and community leader headquarter space.• Host and seed message boards to generate content and engage members.• Responsible for building and shaping online communities.• Develop and write online training curriculums.• Coordinate a large team of volunteer community leaders; management of community eduction staff.• Develop and oversee an online mentoring program.• Design database solutions to automate tasks.

Charlotte, North Carolina, United States

Jacksonville, Florida, United States