Sherwin Carmant Email & Phone Number

Winter Garden, Fl, Us

Dania, Florida, United States

In my role as an Integrations Specialist, I am dedicated to ensuring a successful onboarding and renewal journey for our customers. I collaborate closely with Customer Success Management and Customer Support teams to assess post-sale integration needs and implement district rostering integrations using Excel, SQL, Clever/ClassLink, and Salesforce. I provide support to teachers and administrators through phone, email, and virtual calls, assisting them with integration-related queries. Additionally, I am involved in periodic auditing and data standardization for integrated schools and districts, and addressing escalated technical issues related to integrations.

Dania, Florida, United States

Specialized in resolving complex support issues and ensuring exceptional service for educational staff. Managed escalated cases from Tier 1 specialists, effectively distributing support tasks, and leveraging technical skills across platforms like Mac OS, Salesforce, and Google Suite.Worked closely with Product, and Engineering teams to address cross-functional challenges and ensure comprehensive support solutions. Clear communication with Tier 1 specialists, effective cross-training, and accurate documentation of customer issues were key aspects of my responsibilities.Engaged in continuous learning about product updates, provided valuable feedback to the Product team, and contributed to a positive remote team culture while adapting to the evolving needs of the educational sector.

Dania, Florida, United States

Efficiently responded to customer queries via phone, email, and chat using help desk software and remote support tools. Responsibilities included diagnosing and troubleshooting software and network issues, actively listening to customers, addressing concerns swiftly, and escalating major issues as needed. Clarified customer concerns, identified the root causes of problems, and resolved product or service complaints. Supported customer inquiries by gathering data, analyzing needs, evaluating possible solutions, and implementing the best resolutions. Committed to delivering exceptional customer service by prioritizing emergency issues and developing effective workarounds to resolve problems efficiently.

Remote

Orlando, Florida Area

Completes inventory receiving, counting, returning, and running tasks, in compliance with Retail Inventory processes. Effectively communicates with peers about the status of assigned inventory tasks and promotes an understanding and awareness of inventory performance among the entire store and staff. Investigates and resolves any discrepancies and variances within the stores inventory. Answers all inventory reporting queries, follows health and safety rules, and manages the appropriate paperwork and other duties assigned by the leadership team. Uses communication and training resources to keep up to date with inventory process changes, while also maintaining and archiving government-related paperwork. Maintains Apple’s visual standards by staying in communication with corresponding systems and 3rd party companies by opening tickets when needed. Works hand in hand with both sales and repair team. Assists in other areas of the store when needed.

Orlando, Florida, United States

Provided technical support and comprehensible problem solutions to customers via voice and chat services. Self managed and worked independently in a fast paced environment all while adjusting communication methods and styles. Managed time efficiently by handling multiple tasks at the same time. Used multiple tools to investigate, diagnose and obtain technical information while assisting customers. Stayed up to date with new product information, services and software to help find the best solutions.

Altamonte Springs, Florida, United States

Efficiently solved customer needs with enlightening solutions. Provided exceptional advise on purchasing and setting up new products. Maintained visual merchandising standards across the store. Always available to assist in other areas around the store. Stayed up to date on new products and initiatives and applied it to customer interactions. Worked well with translating and presenting information that is apprehensible to the customer.

Disney Springs

Manages and maintains the store and offsite. Responsible for deliveries and replenishment. Conducts inventory audits and visual merchandising. Responsible for opening and closing the store when needed. Discover new ways to push our best sellers out the store as much as possible while keeping a healthy amount of stock in the store.

United States

Maximized sales and profitability by ensuring the department is clean, organized, fully stocked, correctly priced and is in perfect condition at all times. Actively learned about IKEA’s features and benefits and approaching customers who need additional help. Advised customers on the best solutions for their homes. Prepared the department for stock replenishment and next day’s business.

Orlando, Florida Area

Observe the physical inventory count. Reconcile the established product numbers to the general standards. Manage the stores stockroom and volume. Adjust visual settings and product placement. Also involves working at the company's warehouse aiding in logistics.