* AP, ensuring all invoices are paid in a timely manner. Researching all discrepancies. Matching to Purchase Orders*

The Little Gem Resorts (Lovango Resort & Beach Club, Winnetu Oceanside Resort and The Nantucket Hotel & Resort)* Use software such as: Sage 300 CRE, Sage Intacct, POSI Touch, Ultipro (Kronos/UKG)* Update and or create new ‘How to’ guidelines for various accounting tasks* Bank/GL month-end and year-end close process, including journal entries, balance sheet reconciliation* Manage intercompany transactions and reconciliations* Resolve Customer Disputes by gathering receipts/invoices and providing to bank/credit card company* Prepare and report Sales, Meals and Room Occupancy Tax to Mass Dept Revenue* Prepare and process payroll for over 300 staff including timesheet review and gratuity reconciliation

• Used QuickBooks• Accounting for 15+ franchise locations• Bank/GL month-end and year-end close process (for 4 Launch Entertainment and 10+ My Gym)• Created P&L and Balance Sheet for investors and other stakeholders• Credit Card Reconciliation, ensuring that all purchases were entered and coded into the appropriate accounts• Provided financial data to and then reviewed tax returns produced by outside CPA

• Process loan modification applications• Review/QC loan documents• Prepare loan paperwork for customers• Scan documents for record retention

• Prepare loan payoff quotes• Prepare loan discharge paperwork for both lawyers and customers• Scan documents for record retention

* Communicated with onsite staff about outstanding payments* Aided in the month-end close process, including journal entries* Recorded customer payments into Sage Intacct* Reviewed and approved AP checks and ACH payments before being sent out**Closure due to COVID**

• Team Lead for a staff of 11, provide oversight to 10 temps working a special project and oversaw 5 outsourced staff over seas• Worked customer claims which could involve reaching out to the customer/merchant/bank for documentation for review• Created monthly loss report based on 10+ GL's and provided documentation during annual audit• Implemented new production and accountability tracker• Use programs such as: Mainframe, First Data (Star Station), Oracle (Financial Management), and VISA Online• Developed loss mitigation techniques including fraud investigations and funds recovery• Involved in the testing and implementation of a new system. Including creating new policies and procedures• Project involvement/management- Provided support, suggestion, and testing in the development of a new claims system (multi-year)- Provided input and suggestions from a Fraud and Claims perspective during an ATM upgrade and enhancement (multi-year)- Supported and created a process for a remediation lookback project (one year)- Led projects to improve processes through development of process automation systems (one year)- Led projects involving work consolidation and/or outsourcing (multi-year)

· Oversaw the Stratford, CT and Springfield MA cash vaults· Balance and report for 10-15 inventories at a total value of $50-$100MM· Ensure deposits are completed within the Service Level Agreement (SLA)· Research and reconcile any and all out-of-balance's within 24 hours of verification of residual cash or cash add service.· Request, track and review audits of out of balance's· Contact customers on unresolved differences and reconcile with customer internal record· Report all unresolved differences to Branch Manager, Senior Manager and/or Director of Operations and/or Corporate Security· Review all documentation of physical count of inventories, processing, reports, balance sheets, liability transfer documentation to insure compliance· Insure documentation, inventory and balances are in accordance to customers reporting· Track return documentation and insure it is corrected and returned to the Recon department· Advise Branch Manager where Garda Cash Logistics standards are not met· Suggest changes to processing and/or documentation that will help bring CVS Operations into compliance· Review, track and monitor inventories. Be prepared to advise customers to adjust replenishment amounts to improve and reduce customer’s cash balances which will reduce exposure due to high liability inventories

· Trained and developed new and current employees· Performed ASM and SM duties when needed· Supervised a staff of 10 team members· Assisted in creating a 4 week revolving schedule· Supervised and performed tasks associated with the Customer Service Representative and Teller Staff · Made referrals to other business partners and/or affiliates· Troubleshoot and resolved customer questions and concerns and reports resolutions to appropriate supervisor· Assisted in the opening of accounts by serving as a Chinese to English translator· Preformed internal-audits monthly· Ensures that Customer service areas are adequately supplied· Ensures that the Store's ATM is operating properly and places service call if needed· Requested various documents from customers throughout the loan process (i.e pay stubs, bank statements, insurance information)

• Conducted interviews for potential team members• Trained and developed new and current employees• Supervised a staff of 5-7 team members• Conducted monthly team meetings• Created a 4 week revolving schedule• Perform ASM and SM duties when needed• Contributed to the daily sales and goals of the center• Troubleshoot and resolved customer questions and concerns• Assisted in the opening of accounts by serving as a Chinese to English translator• Opened and closed various accounts• Preformed internal-audits monthly• Requested various documents from customers throughout the loan process (i.e pay stubs, bank statements, insurance information)

· Contributed to the daily sales and goals of the center· Troubleshoot and resolved customer questions and concerns· Assisted in the opening of accounts by serving as a Chinese to English translator· Preformed internal-audits monthly· Maintain accurate teller cash· Conducted daily huddles