Sherwood Pitt Email and Phone Number

NC Office of Recovery & Resiliency

Division of Child Development and Early Education

Lenoir Community College

· Coordinates and develops weekly CAT Team work schedules for services provided to individuals supported by team · Responsible for orientation, training, supervising, evaluations, reviews, providing technical assistance to CAT employment team· Responsible for monitoring and processing records and assuring that service delivery standards are met and that program guidelines are followed. · Responsible for reviewing records routinely; findings will feed into worker specific notes that will be maintained on each case manager for whom position is responsible· Responsible for developing and establishing working relationships with community partners, local businesses for job development sites, education and training facilities and service providers who are part of the support service network· Responsibilities in this area include the dissemination of information regarding the program general policy and procedures, training in groups or on a one-to-one basis, and case specific consultation and supervision. · Other duties as assigned

Responsible for the administration, coordination and monitoring of the Family Engagement AreaResponsible for orientation, training, supervising and providing technical assistance to the Family Advocates, in the areas of family, parent, community engagement, ERSEA, Transition Services & School ReadinessResponsible for the oversight and monitoring of the ERSEA Service Area to determine the families to be served for the program yearAssist with Community Assessment process

Fulfilling special education IEP objectivesWorking with students who are socially at-riskEducating parents on intervention strategiesConnecting students and families with community mental health organizationsEstablishing relationships with both students and parents and participating in all aspects of school planning

Responsible for utilizing fraud risk detection systems and internal bank systems, reviews suspect items and warning reports on a daily basis. Interprets reason codes and follows specified procedures on how to handle suspect activity. Communicates with clients, branches and other financial institutions to verify authenticity of items or availability of funds.Prepares consumer claim documents on all fraud transactions including fees, interest, etc. in accordance with Reg E, Visa Operating Rules, UCC, etc. If applicable, prepares documentation to return items, stop bill payments, close accounts, block cards, block online access, hold funds, and for SIRs. Enters data into a database or system in order to capture and monitor loss information for further analysis. Establishes and maintains files and records while maintaining clients confidentiality.

Responsible for servicing the transactional needs of all Wells Fargo Dealer Services direct and indirect loan customers via telephone contact while delivering high quality services along with accurate and professional responses to customers inquires. Handle basic cust inquires and processes customer transactions(i.e. Account File Maintenence, Contract Copies, Statement Copies, ALP information, Payoff requests, Direct Debit Requests, Due Date Changes.) Cross sell a third party financial service provider product at the end of each call as appropriate. Sends email requests to appropriate departments to complete customer transaction and documents customers information in computer system

Provided administrative and technical supervision to work first employment program. This position is responsible for overall supervision 12 employees, program, planning, establishing priorities and implementing program objectives for the employment program. The responsibilities in this area include the dissemination of information regarding the program, new employee orientation and training, general policy and procedures training in groups or on a one-to-one basis, and case specific consultation and supervision. Position is responsible for monitoring records and assuring that service delivery standards are met and that program guidelines are followed. Position will review records routinely; findings will feed into worker specific notes that will be maintained on each case manager for whom position is responsible. Problem areas will be noted and dealt with through the regular personnel channels. Also supervised our crisis intervention program, Domestic violence program, Emergency Assistance program and Faith based program

Assess customer needs, family situation, barriers to employment & other family problems that may need attention. Also develop and carry out employability plan that will be based on individual's skill and educational level and customer personal goals. Also involved in a numerous of programs: Crisis Intervention Program, Total Independence Program, Success for Families at Risk program and Job Club as instructor. Work with different agencies making the appropriate referral that best suits customer needs and responsibility/achievements self sufficiency

Interview job seekers; determine qualification for job referrals, process job orders and other supportive services. Process unemployment insurance claims & perform all related duties required. Also worked with Edgecombe county work first program which tries to seek employment for work first customers. Also worked with FEMA(Federal Emergency Management Agency) during hurricane Floyd