-Receiving accuracy-Inventory accuracy-Receiving efficiency-Receiving cycle time-Putaway accuracy rate-Putaway cycle time-Shipping costs-Same day courier pickup-Picking accuracy-Labelling accuracy-Order cycle time-Fulfilment accuracy rate-Rate of returns-Warehouse storage efficiency

-Responsible for planning and organising daily warehousing activities and operations -Manages warehouse inventory, and updates and maintains database (FreQenC)-Coordinate incoming inventory deliveries, returns and leads-Ensure incoming inventory reflects what is stipulated on the manifest-Escalate manifest and inventory discrepancies to the relevant client-Track and manage inventory by completing regular cycle counts-Keep track of expiration dates on pharma & food products to ensure customers are receiving good stock-Identify potential stock shortages and communicate with management-Provide weekly inventory reports to clients-Process manual and imported orders-Verify addresses and ensure orders are ‘ready’-Print pulling slips and pack mixes, ensure floor staff receives it-Check that the correct stock is pulled and split correctly for orders-Print labels for parcels-Ensure accurate packaging and labelling of items-Create new SKU’s when necessary-Print waybills for orders-Follow different SOP’s for different customers-Check FQC dashboard daily to ensure it's clear-Photograph and record details of receiving and returned stock where applicable-Ensure that required documents are filled out accurately and on time-Ensure that warehouse staff adhere to safety standards and operating procedures -Organise couriers daily to pick up-Liaise with courier company regarding delivery issues-Send all waybill details to clients-Download daily manifests for courier companies to sign-Arrange inbound and outbound client bulk shipments while ensuring value for money

-Receipting of sales orders either verbal or written from customer to ensure that the customer requirements are met in full and to avoid any miscommunications-Check prices as per order with the prices on our price list to ensure that the correct prices are charged-Check stock availability-Check order quantities-Check customer required delivery dates-Load the sales order on to Syspro and create a job if there is no stock on hand-Ensure minimum stock levels of essential products as well as monitoring of consignment stocks-Completing of job cards and printing labels-Booking of transport-Ensure continued availability of consignment stocks-To keep track and control of stock movements-Ensure prompt invoicing and payment for goods used-Ensure Syspro is current regarding stock on hand-Prepare customer backorder reports-Prepare quotes and tenders-Consignment stock transfers-Customer queries regarding pricing etc.-Attention to detail-Team player-Strong organizing skills

- Organization/distribution of incoming & outgoing work- Efficiently dealing with customer inquiries- Issuing and tracking of pro-forma invoices- Maintaining accurate records on Navision/ERP- Arranging deliveries/collection with customer by liaising with stores and the customer, for incoming/outgoing handheld gas monitors/alcohol testers/Ventilators- Follow up on quotations & sending quotations- Management of test equipment to be sent for calibration- Develop and maintain internal relationships to help maintain business flow and meet agreed targets- Manage inbound and outbound, internal Pre Deliveries between departments based on the agreed upon turnaround time- Closing off of Service jobs on completion of orders- Generating Sales orders for consumables and spares sold directly to customers- Effectively manage the invoicing of service jobs and sales orders for JHB, PE and Durban branch- Managing spare part requisitions from all technicians Nationally- Shipping of repaired units/spares across border and managing correct documentation- Downloading Purchase Orders, and creating Service entries on Quadrem- Additional duties:- Assisting colleagues with Navision(Microsoft Dynamics) errors, queries and training- Completed OHS Act Awareness Training Course

- Logging of Service Calls with external Service Contractor- Facilitating Neotel, Telkom and various other connectivity applications on behalf of clients- Configuring PABX systems based on Site meetings and client specifications- Cold Calling- Telecanvasing- Meeting with clients- Resolving client queries- Product Knowledge: Samsung, Neotel, Premicells- Discounting of PABX Deals- Stock Ordering- Coordinating Installations- Quotes- General office Duties- Logging Neotel Feasibilities on SalesForce- Drawing up Customer Order Forms on SalesForce- Weekly Activity Reports- Won Employee Of the Year Award 2014

Contol of PABX and Consumables stock.Invoicing of stock for dispatch-Receive and process orders from Dealers / Resellers on Dynamics.-Verify credit limits and request payment if order relates to COD.-Confirm stock availability and notify Dealers accordingly.-Receive payment advices from COD clients for all deals. (Guaranteed cheques or electronic transfers).-Release equipment only once payments have been verified.-Send documentation to Warehouse for Dispatch of goods.-Part process credit notes for Debtors to process (final).-Weekly check on all back orders. Follow up continuously.-All telephone and email queries from Dealers / Resellers regarding Cons-Loading Manual Orders on Dynamics-Pull Item Requirements List weekly-Manage Specials running that have been launched by Product Managers-Monthly stock takes. (Counting of all Cons)-Ensuring all stock balances and if not reporting on all discrepancies.-Check stock levels, advise logistics manager when low.-Raise local stock requisitions.- Product Knowledge: Samsung and Mitel

Logistics Controller and 2IC in Dept (May 2009 – February 2011)- Purchasing of stock from various suppliers- Responsible for stock balancing and stock takes- Dispatching spares and cons orders to Service department- Drawing up driver schedules- Assisting Service department with stock queries on a daily basis- Stock control for FNB Corporate client- Second in charge in the Department- Tracing missing stock items- Handling petty cash for customers paying cash- Assisting Discounting department- Coordinating courier collections and deliveries.Service Controller (October 2007 – April 2009)- Overseeing 4 engineers- Logging of service calls placed via email and telephonically.- Ordering of spares for clients as per Engineer’s requirements- Generating quotes to clients for chargeable items on how large the group was.- Invoicing of service calls and chargeable orders.- Supporting FNB service desk for OA.- Dealing with client queries daily. - Won Employee of the Year award in 2008Contracts Administrator (October 2006 – September 2007)- Loading of Service Contracts on Dynamics- Processing invoices for Service Settlements- Calculating Service Settlements- Updating details on existing customer accounts- Resolving client queries

Fuel Card Administrator- Ordering of new and expired Fuel cards- Sending out Client statements within 48 hours of cut-off time- Importing Raw Data into Leaseman in order to generate Electronic Statements- Investigating Fuel Card fraud.- Keeping record electronically of all cancelled, new, expired, lost or stolen fuel cards. Leaseplan Fleet Management - Dec 2004 – March 2006 (Bought Over by ABSA)Fuel Card Administrator (June 2005 – March 2006)- As above, on a Temp ContractLicensing Administrator (Dec 2004 – May 2005)- Renewing license discs for Fleet Vehicles- Completing Notifications of Change of Ownerships for the sold vehicles