Sheryl Taylor Email & Phone Number

Melbourne, FL

• Accurately determine the eligibility of medical bills in accordance with the Medi-share guidelines.
• Successfully move a medical bill through all the necessary steps to ensure the timely and accurate processing of member submitted medical bills.

Cocoa, FL

• Assist individuals preparing 1040 tax forms and business returns through Intuit's TurboTax online and desktop software platforms by helping them navigate forms and guiding them through relevant tax topics via.
• Apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
• Interact with customers in a Call Center environment utilizing strong written and verbal skills as well as deep customer empathy.

Cocoa, FL

• North America planner, responsible for ensuring supply to meet forecasted demand, and business metrics.
• Managed inventory levels of more than 100 SKUs in two HP distribution centers. Consistently met supplies availability goal of 98% thus helping RPS to exceed financial goals for a record breaking 12 consecutive quarters.
• Member of the RPS Lights Out Team chartered with successfully sun-setting the RPS Business by Q3 FY’15.
• Supported sunset business plan by managing Excess and Obsolescence updates, analyzing supplies availability vs. inventory exposure risk, and contributing to inventory disposition decisions.
• Generated adhoc, weekly and monthly revenue reports analyzing actuals vs forecast. Analyzed data to insure accurate reporting to support Business Management and Finance in preparing Monthly Business Reviews (MBR).

Cocoa, FL

• Managed Sales Operations as principle contact for all RPS NA Region Accounts related to: orders, deliveries, returns, post sales claims, service and support quote requests, replenishment supplies catalog, contract.
• Collaborated with Sales, Sales Compensation, Supply Chain, Credit, Finance and Order Management teams to define and implement processes, company policies, customer requirements, and RPS organizational goals.
• Led investigation and implementation of a new manual invoicing process to bill 3,800 customer retail locations for 3 NPI products (18 new SKUs). Complied with HP audit requirements and satisfied unique customer.
• Established a new B2B site for 3rd Party Vendor to replace the manual paper ordering process for 3,800 retail stores thus improving efficiency, providing more effective reporting tools, and reducing headcount costs.
• Performed as principle contact and liaison to 200+ SMB customers, in lieu of a dedicated account manager, ensuring business continuity and highest level of customer satisfaction resulting in increased customer loyalty.

Cocoa, FL

• Supported NA Sales team by enabling customer e-invoicing for service/solution business; maintaining contract pricing in HP systems; and generating product line revenue reports.
• Engaged with cross functional teams to: enable GBU and Region workflows, capture revenues, and provide visibility to revenue streams/cost structures.
• Implemented quote to cash processes to onboard newly acquired Silverwire Inc.
• Established customer Extranet B2B Portals to enable RPS Supplies Replenishment for each of 200+ SMB accounts, eliminating the need for one full time order management employee.
• Obtained and managed 300+ documents from multiple systems to support Internal Audit request.

Cocoa, FL

• Led the successful integration efforts for all financial and accounting processes for the US division of Silverwire Inc. (a software/services company acquired by HP) into HP Systems within 15 months of acquisition.
• Collaborated with HP REWS to successfully close Silverwire Cocoa, FL office.
• Organized and transferred all archival files to HP’s Records Management System.
• Managed all Silverwire Inc.,NA financial transactions, preparing necessary JV entries to upload transactions monthly into HP systems until integration was complete.

Cocoa, FL

• A Swiss commercial digital photography solutions and software provider with a strong presence in the retail photo market.
• Managed and recorded all financial transactions including accounts payable, accounts receivable, inventory and payroll in accordance with GAAP.
• Generated monthly customer invoicing and maintained DSO within 60 days for all accounts.
• Produced monthly financial statements and reconciliations for CPA review and annual audit.
• Prepared management reports and financial summaries.
• Oversaw and managed employee benefits plan.

Melbourne, FL

• Melbourne Florida’s #1 camera store since 1963 is the largest Authorized Dealer for Nikon, Canon and Sony cameras and all photo related gadgets in Brevard County Florida.
• Managed accounts payable, accounts receivable, inventory, payroll, and HR for 20 employees.
• Effectively analyzed monthly costs and implemented cost saving changes.
• Successfully implemented inventory purchase controls to coincide with monthly sales projections using “open to buy” plan. Cut inventory costs by 30k annually while increasing revenue.
• Implemented plan to successfully reduce inventory shrinkage in retail environment.
• Prepared and implemented a materials replenishment plan to ensure adequate supply levels for a large State contract.

Bachelor Of Science (Bs), Elementary Education/Math

Activities and Societies: Student Task Force - Worked in the Admissions office supporting Admissions Counselors and interviewed.

Education record

Financial & Managerial Accounting Coursework