Sheryl Johnson Email & Phone Number

The Pointe South Mountain Residential Association

Large diverse single family home community in the Phoenix area with 850+ homes Project manager for multimillion dollar projects including, roof and balcony replacements, pool refurbishment of 4 pool areas including decking, building repairs, bathroom and kitchen remodels, common area drainage project to eliminate flooding in 7 areas of the community, exterior structure repairs and complete paint project of all common walls and 405 homes.  Inspect the physical property of the communities and homes, develop and maintain the annual budget for each community, report monthly to the board of directors on action items and communicate with homeowners and vendors through phone and emails daily Prepare written reports for board members, analyze and recommend requests for proposals or special projects and oversee contractors through completion of each service

Phoenix, Arizona Area

- Managed team of 10 – 45 office staff, fitness instructors, spa contractors, restaurant employees and volunteers - Developed and rolled out new policies and procedures, handled marketing and collaborated with vendors and contractors on maintenance of the community and special projects - Implemented innovative programs to create excitement with the tenants and reduce turnover - Developed social programs for the community such as on-site lectures in healthcare, landscape and personal development fields, day and weekend trips throughout the Southwest, annual fairs for home improvement, health, art and a monthly farmers market - Created standard operating procedures that were rolled out company wide

Phoenix, Arizona Area

- Inspected the physical property of both the communities and homes, developed and maintained the annual budget for each community, reported monthly to the board of directors on action items and communicated with homeowners and vendors through phone and emails daily - Prepared written reports for board members, analyzed and recommended requests for proposals or special projects and oversaw contractors through completion of each service

Phoenix, Arizona Area

- Managed 12 associations and the satellite office, oversaw contractors and employees and hired and trained as needed - Inspected each site on a weekly basis to monitor repairs, violations, improvements and bids for board approval - Prepared reports, updated information, addressed homeowner and board complaints, reviewed and approved all billing information for vendors and inspected homes for violations when up for sale or refinancing - Handled “Construction Defect Litigation” in three communities

Phoenix, Arizona Area

- Managed 150 unit complex including maintenance staff and office personnel - Assessed current needs and adjusted advertising or price accordingly, reviewed applications, balanced all rents and fees on a daily basis, planned weekly schedule and trained all employees - Completed daily, weekly and monthly reports, rent collections, bank deposits and legal filings - Set up work status for vendors and in-house maintenance

Phoenix, Arizona Area

- Managed 384 unit apartment complex and provided all new company training for the Phoenix area - Hired and supervised employees in the office, in maintenance and trained new managers while overseeing their progress - Completed daily and monthly reports, bank deposits, collections, billing, legal filings and credit checks

Phoenix, Arizona Area

- Started marketing program for three communities, developed resident retention and community service programs - Planned and purchased materials for monthly activities - Created move in ready apartment specials for slower rent locations - Prepared all advertising for rental magazines, flyers, posters and bulk mailings