Sheryl Joy Email & Phone Number

United Kingdom

Supporting Public Sector customers in getting the maximum value from their investment with Zellis whilst helping them to meet their business objectives and future plans.I play a critical role in the ongoing management of our customer relationships. As a CSM my focus is on ensuring that our customers are wildly successful throughout their journey with Zellis.* Proactive outreach and regular meetings with my customers.* Ensuring fantastic relationships across my customer accounts.* Developing a wider range of stakeholder relationships within my customer accounts. * Leading Quarterly Business Reviews focused on Business Outcomes and Value.* Being the Voice of the Customer to represent customer sentiment and ensuring internal alignment in delivery business value and objectives.* Improving product adoption through identification of gaps, discussion, coaching and ensuring the right collateral and enablement is provided to my customers.* Proactively managing my account list and reporting on customer health to senior stakeholders within Zellis.* Creating and driving Success Plans where value is not being achieved.* Identifying and nurturing areas for cross-sell and up-sell to provide additional value within my customer's accounts.* Promoting customer reference and advocacy activities through relationship building and ensuring our customers are receiving fantastic service from Zellis.* Active involvement in customer surveys

**Commercial New Starter of the Year 2019**** Presidents Club FY 2019/2020 **As Commercial Account Manager, I develop relationships with existing customers and undertake strategic planning in order to identify opportunities to not only meet, but exceed targets. Working with customers across the full suite of HR and Payroll solutions including HCM Cloud, Learning & Development, Time & Attendance, Recruitment, Workforce Management, Talent Management, Employee Benefits and more.• Managing a customer base of over 40 accounts, in both the private and public sector • Selling SaaS, On Premise and Managed Service solutions to existing customers including high street, commercial and public sector organisations • Working with customers to maximise retention and sales opportunities including contract renewals and all associated commercial and contractual negotiation• Creating and maintaining in depth territory and key account plans • Liaising and communicating with different levels of staff in companies, from payroll administrators to C level executives • Building effective relationships using my outstanding interpersonal skills and ability to deliver exceptional service • Leading monthly/quarterly account review meetings with all accounts, either face to face or via video conferencing• Working with internal stakeholders to ensure market leading customer experience• Demonstrating flexibility and a positive, responsive outlook due to the changing nature of the technological world and payroll and HR legislationZellis are a leading provider of HR and Payroll software and services in the UK and Ireland. We help organisations align their people strategy to their business strategy, by understanding the role of HR and Payroll within business. It is this understanding, combined with our technological expertise and superior service delivery that ensure we deliver the greatest impact for our customers – something we have been doing for over 50 years.

Taking on the full process of recruitment, enabling both managers and recruiting professionals to concentrate on their daily tasks, in the confidence that we are working hard to fulfil their employment requirements and representing their organisation in a professional and ethical manner. • Responsible for generating new business through various mediums including cold calling, networking, tender writing and submission, social media and existing database. • Contract negotiation with prospective clients • Managing a Resourcing Assistant, including 121s and continuous development • Producing sales strategy and associated performance reporting using Excel and Word • Marketing activities including designing adverts for job roles, social media updates, designing company literature, creating campaigns to attract candidates such as “Recruitment Mythbusters” and “5 things every job hunter needs to know” webinar • GDPR Data Officer; Assessing internal policies and procedures, creating GDPR compliant processes, creating various documents including privacy policy, SAR Request and response forms • Proof reading and checking documents such as company communications, candidate CVs, job descriptions etc • Own diary management for on and offsite meetings• Sourcing candidates, reviewing CVs, interviewing and placing candidates in roles.

Rothwell, Kettering

After visiting The Recruitment Bar offices for a client pre-interview assessment, I was approached by the Director to join the team as my personality and professionalism impressed her during the 20 minute visit. • Generating new business through various mediums including cold calling, networking, tender writing and submission, social media and existing database • Sourcing candidates, reviewing CVs, interviewing and placing candidates in roles• Implementing internal processes to ensure clarity of internal data relating to placements

Peterborough, United Kingdom

• Responsible for continuing expansion amongst new and existing clients through long term relationship building and major account management • Responsible for every stage of the sales process from lead generation and proposal creation to contract negotiation and implementation across various levels of seniority, including C Level executives. • Named Contract Manager for a large high street supermarket contract, responsible for implementing the new contract including sourcing third party suppliers, negotiating terms, creating SLAs, holding contractor meetings and organising a launch day with all stakeholders • Overseeing contracts and contractor performance to ensure the company were meeting and exceeding KPIs • Compiled and presented information relating to KPIs and individual contracts at quarterly review meetings with key customers, minute taking and distribution, and owning any actions arising from these reviews • Designed, developed and implemented sales processes whilst creating a pipeline and CRM database where there was previously none • Produced monthly reports on sales and activity for Managing Director using the in-house system and Excel to provide an overview of performance and income generation in relation to targets • Created reports and spreadsheets to record and document personal and contract performanceLD Asset Management provide tailored maintenance solutions to match business and fleet requirements. As an independent supplier in the market place they can offer maintenance packages for all types of semi trailers and ancillary equipment.

Working for one of the largest IXPs in the world identifying potential new members and resellers both in the UK and worldwide. • Responsible for identifying prospects through various sources including industry databases, events and other self generated lead and working with networks to identify how membership could benefit them through various channels. • Attending industry events (both in the UK and internationally) including booking own travel, accommodation and associated paperwork – visas, ESTAs etc • Responsible for the reseller channel of the company and managed a number of UK and international resellers including those where English was not their first language • Organising, preparing and delivering product training presentations to reseller partners and their sales teams including PowerPoint slides and accompanying support documentation. • Liaising and communicating with different levels of staff in companies, from administrators to C level executives • Building effective relationships using my outstanding interpersonal skills and ability to deliver exceptional service • Assisting with organising quarterly member meetings including promotion, invitations, merchandise and day to day running of event (registration desk, microphones, assisting other team members) • Organising, attending and facilitating team meetings including creating agendas, minute taking and distribution, and following up action points. • Demonstrating flexibility and a positive, responsive outlook due to the changing nature of the technological world and members’ requirements

Working for one of the worlds largest IXPs processing membership applications and sales orders from UK and international networks. • Checking applications for validity • Processing applications in line with internal procedures and processes• Updating internal documentation on Intranet• Liaising with applicant to clarify information and/or update on progress • Managing a number of applications at various stages • Working with Finance to raise invoices and Engineering team to ensure an efficient connection to the Exchange• Creating website user accounts for new members • Organising meetings for team members attending events

My main focus in this role was supporting the Head of Facilities and two other heads of department. • Typing letters, memos and faxes (audio and copy)• Diary Management• Travel arrangements• Administrative support for team• Supporting Brand Experience project• Liaising with internal customers (catering, shop) and colleagues• Other tasks as required

Nvq Business Studies, A Level Maths, English And Sociolgy

Education record

Business Administration And Management, General