Sheryl Williams Email & Phone Number

Houston, Texas, United States

Cypress, Texas, United States

Manage overall operations and responsible for the effective and successful management of agent and staff productivity, processes and onboarding. Evaluate, developed and implemented policies and procedures for agents and management staff. Analyzes and improves organizational process and workflow. Monitor and track company equipment. Full life cycle.

Cypress, Texas

Prepare listing agreements, buyers representation documents, closing statements, and leases. Present purchase offers to sellers for consideration. Rent or lease properties on behalf of clients. Confer with title companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing.

Houston, Texas

Assists customers with website via chat by troubleshooting and investigating web issues on Linux OS. Makes recommendations to resolve issues as well as to improve site performance. Handles billing inquires as well. Works with WordPress, Joomla, Prestashop, HTML coding. Maintains NPS customer satisfaction.

Austin, Texas

• Provides advanced troubleshooting on all cellular phones, laptops, mobile hotspots and email via live chat.
• Assists with billing and access warranty exchange support.
• Provides Sales support to customers online shopping experience.
• Maintains all quality metrics and standards.

Houston, Texas Area

Provided consultative advice to prospective clients for sell and purchase of new or existing residential homes. Presents and positions information positively to clients. Inputs and manages all MLS information. Maintains and manages files to ensure all MLS, HAR, TAR, NAR rules and regulations are met.

Houston, Texas

• Provided support to Payroll/HR application users which include instruction navigation, troubleshooting, maintenance, and evaluations to determine solutions and alternatives.
• Responded to client incoming calls, web inquiries, emails and faxes.
• Built and maintained client relationships through onsite visits for client retention and business analysis.
• Planned and conducted Year End Planning Session for Large clients (who generate $100k+ income)
• Investigated research, analyze and test outcomes for complex calculations involving deferred compensation and benefit accruals.
• Mentor/coach and assist in the training of less tenured and newly hired service associates.

Houston, Texas Area

*Manage, assists, and motivates clients and future tenants *Responsible for marketing and developing personal brand*Provides excellent Customer Service and Sales assistance to clients*Prepare customized lists of properties matching clients criteria*Provides current market conditions *Advise clients of current rental rates, sizes, locations and all amenties.

Houston, Texas

• Problem solved member and provider specialty group claim inquires. Handled incoming phone inquiries from members and providers.
• Maintained schedule adherence, quality of calls, and phone adherence according to business standards.

Licensed Real Estate Agent, Real Estate

Associates, Computer Networking

Certificate, Medical/Clinical Assistant

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General