Sarah Gibbs Email & Phone Number

Memphis, Tn, Us

Memphis, Tennessee, United States

Serves as IT point of contact for ten campuses in four states, providing employee support, hardware setup and maintenance, and various system administrator functions.Key Contributions:● Researched, created, and maintained asset management database, as well as its integrations with Azure and Intune.● Helped oversee implementation and employee education of VoIP phone system.● Perform clear and concise ticket documentation.

Germantown, Tennessee, United States

Provides efficient and robust technical support for staff and residents at a retirement community, ensuring safe technology practices and minimizing the risk of issue occurrence.Key Contributions:Performed various SysAd duties, including administration and oversight of the medical documentation system, ticketing system, and various mobile applications used by staff and residents.Increased resident quality of life by delivering exceptional support with purchase, set-up, and… Show more Provides efficient and robust technical support for staff and residents at a retirement community, ensuring safe technology practices and minimizing the risk of issue occurrence.Key Contributions:Performed various SysAd duties, including administration and oversight of the medical documentation system, ticketing system, and various mobile applications used by staff and residents.Increased resident quality of life by delivering exceptional support with purchase, set-up, and maintenance of computers, printers, phones, tablets, networking devices, and IoT devices.Creates instructional documents for instructional use of technology and cybersecurity training for residents and staff. Show less

Memphis, Tennessee, United States

Memphis, Tennessee, United States

Based on support level agreements, receives and handles requests for service following established procedures. Logs incidents and requests and maintains relevant records.Respond to common requests by providing information to enable fulfillment. Keeps users informed of updates and about processes or procedures as appropriate as well as knowledge articles that will benefit the end user.Provide excellent customer service while using technical, analytical and communication skills with… Show more Based on support level agreements, receives and handles requests for service following established procedures. Logs incidents and requests and maintains relevant records.Respond to common requests by providing information to enable fulfillment. Keeps users informed of updates and about processes or procedures as appropriate as well as knowledge articles that will benefit the end user.Provide excellent customer service while using technical, analytical and communication skills with customer interaction as appropriate.Perform clear and concise ticket documentation.Where appropriate, develop an accurate understanding of how the business operates, departmental structures, functions, processes, procedures and application functionality.Build and retain strong working relationships with the IT department and business users.Liaison closely with internal and offshore support teams.Perform follow up customer satisfaction surveys or calls. Show less

Millington, Tennessee, United States

Delivered high-quality IT assistance at Navy Recruiting Command, N6 Operations and Infrastructure, and NSA-Midsouth base.Performed the maintenance and deconstruction of server room and manage multiple Sysad duties in an efficient manner. Installed new software and hardware components, and regularly evaluated company IT systems to meet required demands.Key Contributions: Generated positive results by cataloguing and disassembling server room, determining what needed to be kept and… Show more Delivered high-quality IT assistance at Navy Recruiting Command, N6 Operations and Infrastructure, and NSA-Midsouth base.Performed the maintenance and deconstruction of server room and manage multiple Sysad duties in an efficient manner. Installed new software and hardware components, and regularly evaluated company IT systems to meet required demands.Key Contributions: Generated positive results by cataloguing and disassembling server room, determining what needed to be kept and destroyed, sorting out component parts (batteries and ram), shifting kept items to new building, and reconstructing server room. Established and maintained a Navy eSports team by delivering technical information and hardware specs, while acting as an active consulting Member of Navy eSports committee. Show less

Tifton, Georgia

Assisting clients with purchase, set-up and maintenance of computers, printers, phones, tablets, networking devices, and IoT devices.Troubleshooting computer performance and network connection issues.Teaching computer skills workshops.Website maintenance.File and database maintenance.Other IT needs by clients.

Tifton, Georgia

Achieved predefined targeted objectives by successfully deploying required hardware and software.Managed all day-to-day assigned tasks, while acting as a Network Administrator for the Tifton campus Computer Information Science and Technology Department. Supervised Spiceworks ticketing system, as a main point of contact. Facilitated other students throughout the classes, and organized policy and procedure documentation.Key Contributions: Elevated organizational position and image by… Show more Achieved predefined targeted objectives by successfully deploying required hardware and software.Managed all day-to-day assigned tasks, while acting as a Network Administrator for the Tifton campus Computer Information Science and Technology Department. Supervised Spiceworks ticketing system, as a main point of contact. Facilitated other students throughout the classes, and organized policy and procedure documentation.Key Contributions: Elevated organizational position and image by representing CIST department at student Government meetings and events. Supported instructors by designing and providing large quantities of training materials in a timely manner. Show less

Tifton, Ga

Maintained various databases of information for organization, including online courses needed, training completed, incident reporting, vacation and leave reports, staff turnover, client information and Support Coordinator ratings.Coordinated and updated training records for staff.Led trainings in various topics, including AAA Driver Improvement Training, Risk of Choking, and General Computer Skills.Created SCORM-compliant online courses for employee training.Maintenance of… Show more Maintained various databases of information for organization, including online courses needed, training completed, incident reporting, vacation and leave reports, staff turnover, client information and Support Coordinator ratings.Coordinated and updated training records for staff.Led trainings in various topics, including AAA Driver Improvement Training, Risk of Choking, and General Computer Skills.Created SCORM-compliant online courses for employee training.Maintenance of computers owned by organization.Creation of instructional posters and handouts for employees, and presentations for various staff members.Creation and maintenance of website.Creation and maintenance of social media presence, including Facebook and Twitter accounts for agency, associated self-advocacy group, and various community events and activities.Other administrative duties as needed. Show less

Supervise student tutors during daytime and evening hoursAssist with CRLA/ITTPC training for student tutorsWork with Math faculty to augment course curriculum for tutor reference

Abraham Baldwin Agricultural College

Instructor of note for MATH 0097, MATH 0099 and MATH 1111Collaborated with MATH faculty advisors on student tutor trainingActed as supervisor and official liaison for 30 student tutors per semesterManaged assistive technological programs designed for at-a-distance instructional delivery.Tutored students experiencing difficulty in college-level mathematics courses, as needed Completed miscellaneous tasks as required by Tutoring Center Coordinator

Tutored students enrolled in the CAMP program on a variety of academic subjects Mentored and Advised students on administrative topics, such as Class selection, Financial Aid, and Post-College optionsCompleted Annual Rubrics and Curriculum Assessments relating to the academic quality of the programEdited the annual CAMP/HEP newsletter, which was distributed to various non-profit organizations that encourage the educational opportunities of minority students.

Prepared tax returns for private citizens.Troubleshot problematic returns and organized callbacks.Led satellite office at local Walmart.

Assisted professors with administrative duties.Graded papers.

* Maintained specific care information for a young man with disabilities, including: * Autism, Mental Retardation and Osteo-Arthritis * Assisted individual with every aspect of his daily life, and kept accurate records for the purposes of data collection * Supported the faithful implementation of behavioral modification plans and social therapies* Transported individual to various community activities to facilitate the development of social interaction. * Reported directly… Show more * Maintained specific care information for a young man with disabilities, including: * Autism, Mental Retardation and Osteo-Arthritis * Assisted individual with every aspect of his daily life, and kept accurate records for the purposes of data collection * Supported the faithful implementation of behavioral modification plans and social therapies* Transported individual to various community activities to facilitate the development of social interaction. * Reported directly to the individual's parents and support team on a daily basis. Show less

Roseburg, Oregon

* Recruited and trained volunteers to assist teachers and support staff with direct instruction for at-risk students. * Trained teachers in prescriptive strategies to increase student understanding of math and literacy skills. * Collected and organized materials for the development of a new school library. * Acted as counselor and academic support personnel for at-risk students * Attended training on conflict resolution, time management, and community outreach. * Performed… Show more * Recruited and trained volunteers to assist teachers and support staff with direct instruction for at-risk students. * Trained teachers in prescriptive strategies to increase student understanding of math and literacy skills. * Collected and organized materials for the development of a new school library. * Acted as counselor and academic support personnel for at-risk students * Attended training on conflict resolution, time management, and community outreach. * Performed other activities as assigned at the request of Show less

Got things done for America - to make our people safer,smarter, and healthier.Brought Americans together to strengthen our communities.Took action in the face of apathy.Sought common ground when faced with conflict.Persevered in the face of adversity.Carrying the commitment with me during the year of service and beyond.Getting things done.

B.S, Interdisciplinary Studies, Emphasis On Math And Natural Sciences, Social Sciences And Humanities, 3.6 Gpa

Associate Of Arts And Sciences - Aas, Networking Specialist, 3.7 Gpa

Associate Of Arts And Sciences - Aas, Computer Support Specialist, 3.7 Gpa

Associate Of Science - As, Agriculture, General