Shih-Heng Chen

Shih-Heng Chen Email and Phone Number

Data Analyst | Growth Marketing | SEA & EU Market Strategy | E-commerce & Travel Tech @ Positive Grid
san diego, california, united states
Shih-Heng Chen's Location
Taipei, Taipei City, Taiwan, Taiwan, Province of China
About Shih-Heng Chen

¡Hola! / Xin chào! I’m Shih-Heng, a data analyst and growth marketer passionate about using data to drive success for e-commerce and mobile-first apps in international markets. Besides the standard tech stack, my background as a tour guide for 2,000+ travelers has honed my storytelling skills, helping me turn complex data into engaging narratives for non-technical teams and foster beneficial actions.🚀 {Fueling Data-Driven Growth} Using tools like SQL, Google Sheets, Google Analytics 4, and Tableau, I thrive on spotting space for improvement in daily operations and long-term strategies.🌍 {Bridging Cultures to Drive Results} Fluent in 5 languages — Chinese, Taiwanese, English, Spanish, and Vietnamese — with experience studying/working in Asia, Europe, and the Americas, sets me apart as a data analyst capable of delivering insights tailored to specific markets and demographics.📈 {Strategic Marketing & Expansion Expertise} I have hands-on experience in social media, CRM, and go-to-market strategies, mainly aiming to increase customer retention, engagement, and sales conversions. Outside office hours, you might find me jogging or road biking along Taipei's riverside to prepare for upcoming triathlons, or hiking in the mountains, sharing Taiwan’s natural beauty with international travelers. Let’s connect over coffee or a beer to spark new ideas!

Shih-Heng Chen's Current Company Details
Positive Grid

Positive Grid

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Data Analyst | Growth Marketing | SEA & EU Market Strategy | E-commerce & Travel Tech
san diego, california, united states
Website:
positivegrid.com
Employees:
65
Shih-Heng Chen Work Experience Details
  • Positive Grid
    Data Analyst
    Positive Grid May 2024 - Present
    Taipei, Ciudad De Taipéi, Taiwan
    • Assisted the Marketing team in identifying efficient content types to maximize web traffic and customer engagement rates on Instagram, Facebook, and YouTube, and provided actionable plans to leverage each platform's strengths• Delivered actionable insights on enhancing user engagement and conversion rates for mobile users by using Google Analytics 4 and Hotjar to spot space for improvement on mobile product pages• Developed a new email marketing segmenting mechanism to target potential customers efficiently by summarizing 100+ segments to 5 key filters and created Looker Studio dashboards to monitor lead marketing performance• Reduced costs and improved BigQuery execution speed by reviewing and streamlining scheduled queries in data pipelines
  • Guruwalk.Com
    Spanish & English Tour Guide
    Guruwalk.Com Apr 2022 - Present
    Taipei, Taipei City, Taiwan
    • Acted as a freelance English/Spanish tour guide on GuruWalk for 200+ travelers from 40+ countries (primarily from the EU, Americas, and Southeast Asia). Currently ranked as the top guide in Taipei with a 5.0/5.0 rating, consistently finding new ways to engage travelers and provide the best customer service before and after the tours
  • Cathay United Bank
    Data Analyst (Sea)
    Cathay United Bank Jul 2023 - May 2024
    Taipei, Taipei City, Taiwan
    • Conducted RFM-based customer segmentation analysis in Tableau to aid Sales and Marketing in Cambodia in developing loyalty programs and improving mobile banking app user retention• Defined key business metrics and created the initial Looker dashboard scope to track the loan product performance in Vietnam• Acted as an internal data consultant, researching external data sources and bridging communication between technical and non-technical teams, resulting in the acquisition of 2 data suppliers for Vietnamese leadership
  • Dcard
    Global Market Researcher (Sea & Latam)
    Dcard Oct 2021 - Aug 2022
    Taipei City, Taiwan
    • Designed and executed experiments using Facebook Ads, Google Analytics 4, Typeform, Calendly, and HubSpot to validate product-market fit in 11 countries, guiding C-suite decisions on entering 2 new overseas markets and acquiring 2,000 users with minimum cost• Defined marketing funnels and metrics to assess social app user engagement across channels, offering insights for the Product team on feature localization and user persona drafting• Led a team of 5 junior members from Southeast Asia and Latin America in data collection and market research, coordinating across Product, Development, Marketing, and UI/UX teams to create MVP and market launch tasks
  • Holded
    Market Growth Intern (Sea & Taiwan)
    Holded Jun 2020 - Nov 2020
    Barcelona, Catalonia, Spain
    • Assisted Asian users with ERP SaaS onboarding through HubSpot communications and tutorial sessions while collaborating with interns from 12 nationalities to localize app features and conduct QA tests
  • Klook
    Business Operations Specialist
    Klook Aug 2018 - Jul 2019
    Taipei City, Taiwan
    • Created the content of 120+ travel product pages in English and Chinese (Traditional), and coordinated localization workflows across APAC offices for multilingual web versions, contributing to 20% of Taiwan’s product availability and over 50% of its revenues• Streamlined product onboarding processes by reviewing and updating existing workflows• Planned new products tailored to Asian markets by analyzing sales data and discussing trends with suppliers• Collaborated daily with key merchants to design user retention strategies• Managed inventory and addressed customer complaints from product suppliers
  • G2 Travel
    Sales Executive
    G2 Travel Jan 2018 - Jun 2018
    Taipei City, Taiwan

Shih-Heng Chen Education Details

Frequently Asked Questions about Shih-Heng Chen

What company does Shih-Heng Chen work for?

Shih-Heng Chen works for Positive Grid

What is Shih-Heng Chen's role at the current company?

Shih-Heng Chen's current role is Data Analyst | Growth Marketing | SEA & EU Market Strategy | E-commerce & Travel Tech.

What schools did Shih-Heng Chen attend?

Shih-Heng Chen attended Syddansk Universitet - University Of Southern Denmark, Universitat De Girona, University Of Ljubljana, Faculty Of Economics, National Chengchi University, Universidad De Navarra, Georgia Institute Of Technology.

Who are Shih-Heng Chen's colleagues?

Shih-Heng Chen's colleagues are Joshua Fernandez, Gary Hsieh, Maines Chao, Chieh-Yun (Leo) Tu 屠介允, Leslie Buttonow, Dans Huang, Kevin Huang.

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