Low Shi Jun Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

•Conducting daily screening of transactions identified as risky by fraud detection systems or flagged by internal stakeholders. Assessing transaction risks and collaborating with customers and payment institutions for verification and resolution•Monitoring daily transactions to detect emerging trends in suspicious payment patterns, enabling proactive measures to prevent potential fraud. •Identifying high-risk transactions promptly and implementing timely measures such as accounts holds, restrictions, and recommending account closures to minimize financial losses.•Guiding and acting as mentors to the new hires on fraud detection and analysis techniques, sharing insights, and contributing to continuous improvement initiatives.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

•Recovered $104,247 from Fraud Attacks•Detected 2427 Fraudulent Orders in 2023

- Managing online platforms bookings and customer service- Maintaining relationships with driver guides, tourist guides, tour operators and tour agencies toonboard them provider- Handling day-to-day customer support-Update maintaining product and content quality to enhance user experiences in the companywebsite and mobile app-Prepare weekly sales report requested by management.Skills: Microsoft Word, Microsoft ExcelSummary: worked for this position about 5 months, a reason to quite due end of internship