Shikhar Chopra Email and Phone Number

Managing Software Design & development, Maintenance and Customer support activities in Ericsson AXE Project.Roles & responsibilities:• Supervising a team of 25 resources working on feature development in Ericsson Virtual BSCs, maintaining legacy BSC network and providing Customer support through CSR & Jira tickets.• Collaborate with System Area experts & Product owners for any critical issues or ongoing risks to handle within the project.• Handling escalations and making… Show more Managing Software Design & development, Maintenance and Customer support activities in Ericsson AXE Project.Roles & responsibilities:• Supervising a team of 25 resources working on feature development in Ericsson Virtual BSCs, maintaining legacy BSC network and providing Customer support through CSR & Jira tickets.• Collaborate with System Area experts & Product owners for any critical issues or ongoing risks to handle within the project.• Handling escalations and making sure to follow contingency plans in order to reduce the escalation ageing• Supervising all the functional deliveries/ features & trouble tickets on which team is working and making sure they are delivered within the timelines.• Working in collaboration with Ericsson to understand new feature requirements to be fulfilled as per team’s capabilities.• Good Exposure in handling managed services engagement with strict adherence to SLAs Show less