Shikhar Chopra Email and Phone Number

1. Formulating go-to-market strategy, sales forecasts & business plans for maximizing profitability & revenue and to increase the company’s footprint and expand market share.2. Conceptualizing & implementing plans/objectives in sync with vision and mission; ensuring performance parameters are under control– budget, P&L figures, acquisition cost, and KPIs.3. Spearheading sales lifecycle and enterprise account management initiatives, ensuring exceptional client satisfaction and sustained revenue growth.4. Building processes to create an effective sales organization; identifying clients’ requirements including in-depth analysis of customer spend, business drivers, key markets & growth plans and offered customized business solutions.5. Performing market assessment for developing potential partners and accordingly defining market entry strategies; preparing monthly, quarterly and annual sales forecasts.6. Identifying the key factors for customer success to drive account growth & positive customer engagements for longer-term.7. Tracking competitor activities and suggesting go-to-market and customer retention strategy; proposing major business opportunities to expand market share; managing annual account volume and wallet share.8. Strategizing with team and coaching them on ways to apply consultative-selling techniques for ongoing profitable revenue growth.9. Grooming, mentoring & monitoring the performance of team members for consistently meeting individual & group targets.

1. Engaging with clients to thoroughly understand their travel preferences, ensuring tailored solutions that meet their unique needs.2. Communicated travel policies and leveraged preferred vendor relationships to optimize profitability while delivering exceptional service.3. Surpassed customer service benchmarks by proactively addressing client expectations and providing personalized travel experiences.4. Advised clients on essential travel documentation, including visa and passport requirements, ensuring a hassle-free travel experience.5. Conducted training sessions for team members to ensure adherence to best practices in customer service and operational processes.6. Implemented a client relationship management system that improved client follow-up processes.Achievements:7. Consistently exceeded sales targets, contributing to the overall profitability of the travel consultancy division.8. Developed a streamlined process for handling travel arrangements that reduced turnaround time, enhancing client satisfaction.9. Played a pivotal role in launching a new travel package that generated additional revenue within the first six months.10. Successfully managed high-profile client accounts, increasing repeat business and referrals.

1. Coordinated travel arrangements for individual, family & corporate clients, ensuring seamless execution of itineraries and logistics.2. Anticipated client needs and provided proactive solutions to enhance the overall travel experience.3. Handled sensitive client information with utmost professionalism and confidentiality, ensuring trust and reliability in service delivery.4. Conducted post-travel follow-ups to gather feedback and identify areas for improvement in service offerings.5. Maintaining detailed records of client interactions and transactions to ensure accurate reporting and compliance with company policies.6. Streamlined travel arrangement processes, reducing operational costs, while maintaining high service standards.Achievements:1. Successfully organized and executed high-profile travel arrangements for corporate clients, resulting in positive testimonials.2. Contributed to the development of training materials for new hires, enhancing onboarding processes and service quality.

1. Addressed customer inquiries regarding products, services, and company information.2. Cultivated empathetic relationships with clients, establishing a reputation for exceeding service standards and fostering loyalty.3. Ensured the efficient replacement of damaged or missing products, ensuring minimal disruption to client operations and satisfaction.4. Maintained meticulous records for inventory management, ensuring accuracy in order processing and fulfillment.Achievements:1. Recognized for consistently exceeding service level agreements, leading to improvement in overall customer satisfaction ratings.2. Developed a customer feedback mechanism that led to actionable insights, reducing service-related complaints.3. Led a team initiative that improved response times to customer inquiries, enhancing overall service efficiency.4. Developed training materials that improved team onboarding processes, resulting in reduction in training time for new hires.