Shilo B. Email & Phone Number

Assist customers with their wellness issues related to sports performance, recovery, pain management, and general health. Focus and concentration on revenue, memberships, and sales. Educate customers about Restore’s services and the health benefits they offer. Deliver a superior customer experience. Build and coach a team of qualified wellness professionals. Identify and grow current KPI’s. Meet the community’s local recreational and top athletes and fitness enthusiasts at local events and generate interest in Restore’s wellness services. Participate in local health and fitness events and large-scale wellness initiatives. Engage in both word-of-mouth and social media marketing; manage social pages. Build a team of high caliber wellness professionals. Keep staff up-to-date on current promotions, upcoming events, and store updates. Daily operations of a Top 3 studio in the nation.

CBRE @ Meta: Sunnyvale, CAProvided expert assistance to the facility management team, ensuring successful completion of client facility needs through timely and high-quality service delivery. Responded promptly and effectively to client inquiries and concerns, fostering strong customer satisfaction. Managed the work order process, creating orders and assigning tasks to technicians, subcontractors, and vendors, while communicating requirements and resolving any issues. Monitored and reported on open and closed work orders, collaborating with technicians and vendors to ensure timely completion. Maintained comprehensive files and records for work orders, proposals, and departmental documentation. Established and managed vendor files, ensuring accuracy of completed paperwork and training vendors on work order and billing procedures. Processed invoices with proper cost center coding, ensuring financial compliance and accountability. Gathered and analyzed data to provide insightful presentations to upper management, enabling informed decision-making on expenditures, cost-cutting strategies, and variance analysis. Created detailed spreadsheets to track expenses across departments, monitoring budgets and contract changes. Conducted training sessions on work order systems, email, ESS, and other relevant applications and processes. Assisted in developing and implementing process and procedure training programs. Contributed to budgeting, inventory control, and forecasting efforts, leveraging data-driven insights. Made informed decisions aligned with procedures and company policies to achieve set results and deadlines. Collaborated with and trained current and new team members, fostering a culture of continuous learning and improvement.

Managed the operations of the facility in its entirety, ensuring the spa is efficient, clean, safe, and maintained to the Burke Williams standard. Designed and managed the staffing schedule across all team members, in multiple departments, to meet demand needs; adjusting for efficiencies and schedule requests, as needed. Interviewed and hired, across all departments. Managed payroll, vacation days, COVID pay, and LOA requests for all hourly employees. Developed the Distribution Manager and assisted in monitoring product inventory, usage, budgets, POs, laundry management, and cleanliness/maintenance initiatives. Inspired team members to go above and beyond to transform guests’ days. Coached and trained team members, developed employees for growth and continually worked to enhance staff morale. Monitored, updated and tracked COVID cases and guidelines, both for employees and guests, to comply with the county's ordinances regarding COVID-19; submitting daily updates to the management team.

Santa Clara County, California, United States

Created an inspiring team environment with an open communication culture. Motivated team members to transform their guests’ days, while holding them accountable for performance, and dress code. Monitored team performance through training and feedback; identified training needs and provided coaching when and where needed. Actively listened to team members’ and guests’ feedback, resolving any issues or conflicts in a way that is mutually beneficial. Recognized and rewarded high performance for individuals, as well as the team collectively. Encouraged creativity, innovation, and team camaraderie. Oversaw day-to-day operations, ensuring the facility ran in a safe and efficient manner including: opening/closing, cash reconciliation, balancing schedules, and etc. Ensured Burke Williams standards were met in every aspect of the spa. Inspires the team to go above and beyond to create memorable experiences for their guests.

Greeted guests, assigned rooms, took reservations, handled check ins / check outs, answered general inquiries, and settled guest accounts at the end of a guest’s stay. Handled confidential information, such as: guest records, status, and card information. Promptly and effectively dealt with guest requests, comments, concerns and complaints. Also responsible for cash drawer contents and transactions throughout the shift. Recorded key data every three hours and completed necessary paperwork, daily. Elevated the client experience for VIP accounts by providing white-glove service, anticipating needs, and ensuring seamless resolution of any issues in a timely and discreet manner.

San Francisco Bay Area

Provided comprehensive residential care and support services to developmentally disabled adults in a group home setting. Maintained detailed records of client interactions, medical appointments, medication administration, and behavioral observations. Focused on cultivating essential life skills by guiding residents through chores, personal hygiene routines, and community integration activities. Fostered a nurturing environment that encouraged personal growth while prioritizing the safety and wellbeing of all residents. Served as an advocate for residents, ensuring their rights, dignity, and preferences were respected. Supervised all aspects of daily living activities from morning routines through bedtime to promote independence and quality of life. Prepared and updated comprehensive Individual Program Plans (IPPs) and Physician Reports to track progress and ensure continuity of care.

San Francisco Bay Area

Planned, designed, and produced high-quality events while managing all project delivery elements within strict timelines. Served as the primary liaison with clients, conducting needs assessments to ensure complete customer satisfaction. Gathered comprehensive information, negotiated contracts, and proposed innovative ideas to continuously improve service offerings and event quality. Coordinated all event details with meticulous attention, including venue selection, decor, catering, entertainment (DJs, performers, etc.), transportation, guest lists, VIP hosting, equipment, security, photography, and other logistics. Exercised proactive issue management and rapidly troubleshot any emerging problems on event days to ensure seamless execution. Consistently delivered exceptional customer service and support to high-profile clients across multiple VIP tiers, ensuring their needs were met with utmost professionalism and attention to detail.

Daly City, Ca

Coordinated and facilitated a diverse array of scheduled programming including social events like Happy Hour, fitness challenges promoting heart health, and festive holiday parties. Maintained an up-to-date activities calendar and proactively informed residents of upcoming events to drive engagement. Effectively promoted programs and activities through bulletin board postings, direct communication with residents, and leveraging various channels to raise awareness and drive participation. Fostered a vibrant, inclusive community environment. Conducted regular cognitive exercises focused on short-term memory enhancement. Initiated and supervised civic engagement projects such as fundraising for CORA (Community Overcoming Relationship Abuse) and coordinating donations for developmentally disabled facilities.