Shilpi Jain Email and Phone Number
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Innovative, sharp and hands-on executive with more than 24 years of experience in the FS and GCC industry heading Tech solutions, GCC enablement, operations, business excellence, automation and efficiency delivery functions. Have been actively involved in creating best-in-class roadmaps for the clients to help them realise their strategic business objectives through application of Lean Six Sigma, automation, AI and transformational thinking. Currently working as Banking and Cap Mkts GCC lead for Industry, banking SME at Accenture Advanced Technology Centre India with the Financial Services Industry COE, expertise in Digital Banking. Techno functional expert, Patent holder for analytics in balance sheet optimization which is a co-innovation done with a large bank in UK identifying how the corporate customer profiling can be done across virtual accounts to forecast minimum balance requirement for the bank more effectively helping releasing deposits for value generation. Have been working with large European banks leading large automation programs across Mortgages, Complaints, Fraud and API enablement driving discovery, re-engineering, simplification, automation and AI. Working with Global Captive Centers enabling value delivery from India by by bringing in latest technology solutions like Gen AI enablement helping banks leapfrog into the next generation
Accenture In India
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Managing Director Advance Technology Centre Accenture IndiaAccenture In India Dec 2024 - PresentGurugram, Haryana, IndiaLeading large financial services technology GCC as part of ATCI Accenture. Bringing in right capability and skills to the GCCs to move them from a doer to influencer roles. Working on strategy and enablement of teams to create impact for clients and bring in north start view and capability in banking in recent trends and technology like modernisation, Automation, AI, Gen Ai etc.
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Business And Technology Integration Associate DirectorAccenture In India Sep 2021 - Dec 2024IndiaBanking SME at Accenture Advanced Technology Centre India with the Financial Services Industry COE, expertise in Digital Banking. Techno functional expert, Patent holder for analytics in balance sheet optimization which is a co-innovation done with a large bank in UK identifying how the corporate customer profiling can be done across virtual accounts to forecast minimum balance requirement for the bank more effectively helping releasing deposits for value generation, Have been working with large European banks leading large automation programs across Mortgages, Complaints, Fraud and API enablement. Is a Six Sigma Black Belt, expert in driving discovery, re-engineering, simplification, automation and AI. Working with GCCs, enabling value delivery from India.
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Business And Technology Integration Sr. ManagerAccenture Jan 2018 - Feb 2024New Delhi Area, India -
Business And Technology Integration Sr. Manager At Advance Technology Centre India, AccentureAccenture Jan 2018 - Sep 2021New Delhi Area, India
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Head Of Business Excellence, Solutioning, India Domestic And ProductisationSteria India Jan 2014 - Jan 2018Specialisation in leading Lean Transformation programs and Heading large operations specially setting up shared services. Six Sigma Black Belt and Green Belt Certified practitioner and have lead many re-engineering and six sigma programs which has helped services achieve simple and effective processes
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VpSteria India Ltd Jun 2011 - Dec 2013NoidaCurrently managing a 500 FTE Insurance service for one of UK's largest banks. Managing complex operations such as Underwriting & Death Claims. Spearheading shared services program for the service to bring efficiencies. -
Avp OperationsSteria Aug 2007 - Jun 2011I am heading the Life and Pensions back office administration, working as an AVP Operations on a 500 FTE outsource for one of the biggest banks and insurance companies in UK reporting into the Vertical Head BPO . I am an FSA authorised supervisor and am managing the Training and Competence of overseers in the financial services sector. Along with my line job, I am also responsible for developing the BPO Insurance practice in my company. I have a strategic role as part of the practice and am a key person giving inputs for policies and procedure for the BPO insurance vertical.My Key responsibilities are:• Manage the service to SLAs and cost Measure and control costs to meet the target operating model margins• Client relationship management• Risk and Issue management• Driving improvements and initiatives• Driving People development plans • Business development
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Senior Service ManagerXansa Apr 2004 - Aug 2007I was instrumental in transitioning and establishing the most complex business outsourcing in the field of insurance back office, Underwriting, for one of the top 5 Insurance companies in the UK. This was the beginning of a large piece of transition work and was the proof of concept. Hence the success of this was extremely important for the company.Responsibilities: •Responsible for recruitment and retention of staff on the team which was a key task since the team consisted of qualified doctors, pharmacists and other medical professionals.•One of my core responsibilities as part of the transition team was to ensure that a knowledge base was created since the processes were extremely complex along with the creation of Service Definition Document, Business Solution Design, As Is and To Be documents.•Maintaining daily SLAs – Production, Quality, Complaints, Breaches, Box Loss•Risks and Issue management. -
Team Leader & Subject Matter ExpertXansa Aug 2002 - Apr 2004I transitioned the Accounts Payable and e-requisitioning helpdesk for one of the biggest F&A deal for a utilities company in UK. The challenge was to transition this work from a third party. To set up the operations and assure stability I worked on creating a web based knowledge management system. This helped reduce training time, ensured consistency and reduced people dependency Responsibilities: •Ensuring that the knowledge acquisition was completed from the third party•Managing the helpdesk, achieving SLAs•Maintaining client relationship
Shilpi Jain Skills
Shilpi Jain Education Details
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Computer Systems -
College Of Vocational Studies- DuEconomics
Frequently Asked Questions about Shilpi Jain
What company does Shilpi Jain work for?
Shilpi Jain works for Accenture In India
What is Shilpi Jain's role at the current company?
Shilpi Jain's current role is Business and Technology Integration Managing Director at Advance Technology Centre India, Accenture at Accenture.
What is Shilpi Jain's email address?
Shilpi Jain's email address is sh****@****a.co.in
What schools did Shilpi Jain attend?
Shilpi Jain attended The University Of British Columbia, College Of Vocational Studies- Du.
What skills is Shilpi Jain known for?
Shilpi Jain has skills like Developing Client Relationships, Underwriting Kpo Management, Six Sigma Gb Certified, Project Management Certificate From Pmi Academy Steria, Penna Leadership Certicificate, Outsourcing, Bpo, Team Management, Crm, Management, Project Management, Process Improvement.
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