Shilpi Mathur Email & Phone Number

Noida, Uttar Pradesh, India

Noida Area, India

Noida Area, India

• Responsible for handling activities in accounts payable for UK Vendors & Contract employees of Steria.• To monitor that transactions comply with financial policies and procedures.• Responsible for timely payments of client invoices.• Responsible for verifying that contract employees are paid on time.• Verification of PRF (Payment request form) and processing them for payments.• Processing vendor payment request through BACS, Direct Debit & cheques.• Correspond with vendors and respond to their inquiries.• Maintain record of returned payments and ultimate distribution, take action to stop payments and replace cheques.• Handling complaints and escalations and resolving them on priorities. • Giving data and voice support which includes normal PSTN lines.• Coordinating among team members to achieve the goal and ensuring to complete the task as per commitment. • Preparing SLA reports, DSR reports, Attendance reports, etc.

Noida Area, India

• Actively involved in monthly business performance analysis for various streams.• Acquiring and transferring knowledge from onshore team/client (as and when required).• Communicating with client teams on ensuring delivery of projects & work assigned.• Interacting with client contacts or other third parties involved wherever required.• Giving Prompt response to queries from onshore/client.• Creating and maintaining specific client reports and sharing with the client as and when required.• Actively participating in client calls and suggesting change requests when needed.• Meeting and exceeding defined service level metrics on timeliness and accuracy.• Ensuring timely and accurate service delivery at defined productivity levels.• Conducted process based trainings and knowledge sharing sessions for the entire team.• Ensuring adherence to all Service Level Agreements.• Updating team on new policies and procedures.• Monitoring overall functioning of processes. Review of all activities performed by team and managing team’s performance.• Preparing SLA reports, DSR reports, Attendance reports, Stack reports etc.• Documentation of SOPs and communicating process specific changes to the team.• Identifying opportunities for improvement and recommend / implement solutions to improve the efficiency of the processes.• Processing tasks, data entry, verifying successful job completion, balancing reports, auditing and workflow and exception processing.• Execute Issue / Query resolution and ensure proper documentation & follow-up.• Creating and monitor the processing checklist and participating in collating data and creating reports for projects and auditing purposes.• Team handling and responsible for updating their daily work status, maintaining their stack and rest things.

Education record

B.Com

Education record