Led a team of product managers to drive innovative features and platform growth for WideBot, a leading company in MENA Conversational AI.Managed the Hulul Marketplace project, integrating with key partners (Fawry, Salla, Zid, Paymob) to expand platform functionality and user base. This led to unlocking new features and services, attracting a broader customer base.Revamped WideBot's subscription plans, simplifying options, personalizing recommendations, and streamlining onboarding for new users.Owned the product roadmap for the "Pay As You Go" feature, enabling flexible payments and automated wallet management, enhancing user control and adoption of premium features.Planned and designed the "Pay As You Go" model, allowing users flexible access to extra services, with automated wallet deductions and comprehensive management features.Implemented email notifications and secure wallet limits to ensure user convenience and financial security.Managed an exercise to build and develop the product roadmap.Conducted in-depth research on technical documentation for potential, active, and future projects, features, or product integrations.

Developed a user-friendly wallet system to facilitate smooth customer payments. Worked across teams to implement impactful features and enhance conversion rates through data-driven A/B experiments. Upgraded the agent inbox to improve workflow efficiency and customer satisfaction. Took the lead on the webchat project, introducing a valuable new customer interaction channel. Spearheaded the development of a WhatsApp catalog feature to improve social media management through conversational channels. Created a comprehensive analytics suite to monitor user and agent performance with insightful dashboards. Enhanced conversational AI training with the Test Cases Evaluation feature to ensure precise virtual assistant responses. Integrated sentiment analysis to understand customer sentiment across different dialects. Oversaw end-to-end product development, from user story creation to project timeline management. Led technical communications with third-party partners regarding product and service integration. Validated product requirements and conducted testing through internal collaboration. Supported timely development and implementation of projects outlined in the product roadmap. Analyzed technical documentation to identify critical information, requirements, and dependencies. Engaged in the entire product lifecycle, from ideation through release and beyond. Monitored, collected, and analyzed data to optimize product performance and provide actionable insights. Actively listened to customer feedback to drive continuous product improvement. Provided comprehensive knowledge transfer on new products to internal and external stakeholders.

Designed user interfaces (UIs) for websites and web applications, focusing on user experience (UX) principles. Worked with designers to ensure that UI/UX designs were technically feasible and could be implemented effectively. Created reusable code and libraries using Angular and React to improve code efficiency and maintainability for future projects. Optimized application performance to achieve maximum speed and scalability, providing a seamless user experience across devices. Improved the existing front-end architecture and established clear code standards for Angular to maintain a consistent and well-documented codebase. Expanded product knowledge by successfully developing and launching new features, directly contributing to the growth of the product.