Shine Xu Email and Phone Number

Report to: Finance Controller of Greater ChinaThe role of Sales Operation & Logistics Manager - Greater China is responsible for the sales administration and order operations, as well as logistic planning to support high level service rate to all Lectra customers in Greater China region, covered mainland China, Hongkong and Taiwan.Main Responsibility:- Review current operation and logistics system and propose new strategy for management team, aims to optimize total sales performance in GC subsidiaries, especially on customer experience improvement.- Setup processes, flowcharts, rules and guidelines with related departments based on local practice and optimized workflow, and the most important – to review and update them every 6 months. - Procurement management, from both internal and external suppliers, based on sales forecast, live customer orders and service requests. - Inventory planning, setup local safety stock for spare parts and consumables (hereinafter as SPC) to support sales and maintenance/service at after sales market, especially to improve Service Rate (on time delivery of SPC to customer).- Get involved in Lectra global projects and activities as core team members, as Salesforce.com implementation, ERP system (Oracle EBS) improvement. Main Achievements:- Set up local rules and guidelines for Sales, Service Contracts, Support Services, etc., to improve cross-functional workflows. - Improve Service Rate to 95+% at Dec 2020 from 34% in Jun 2013, while decrease local inventory to 13M in Nov Dec 2020 from 17M in Dec 2013.- Reduced average lead time of SPC to 10 days in 2020 from more than 35 days in Jun 2013 by optimizing external and internal process.