Thomas Shipp Email & Phone Number

United States

Houston, Tx

Oversaw daily operations for a high-volume store located in the Houston Galleria, stewarding nearly $85M in annual sales revenue during tenure. Analyzed sales metrics to develop budgets/forecasts, as well as established winning sales and marketing plans to drive revenue growth. Hired, trained and evaluated performance for a cross-functional team of 40+ sales associates, managers and master jewelers. Planned staff coverage and issued directives for employees on daily production goals and service objectives. Performed key financial functions, including profit and loss analysis, completing daily deposits and preparing sales reports for corporate leadership. Deployed and monitored asset protection controls, ensuring compliance with operations policies and procedures

Houston, Tx

Partnered with the General Manager to spearhead the sales operation, ensuring opportunities were maximized to increase closing percentages and average sales. Tracked inventory and planned store merchandising to create an engaging customer experience. Managed CRM adoption among all associates to track customer contacts, schedule appointments and facilitate follow-up. Strategically scheduled staff to meet demand, delegating and matching guests to appropriate associates. Rapidly rose through the ranks from an entry-level Sales Associate (2011) to hold multiple other management leadership roles, including Assistant and Floor Manager (2011-2013).Consistently exceeded annual gross profit percentages and dollar quotas, generating $52M+ in personal and team revenue within just 4 years.Provided constant feedback and mentorship for sales staff, leading 4 training/mentor sessions monthly on POS operation, Salesforce for CRM, product knowledge and company guidelines.