Shipra Gupta Email & Phone Number

San Francisco, California, Us

Building and innovating agentic/ fully-autonomous digital solutions for enterprise with predictive & generative AI- Crafted and evangelized the vision for Autonomous Agents with Generative AI- Bootstrapped the first version of "Agentic assistant/ Einstein Copilot" in collaboration with cross-functional teams- Launched Einstein Copilot as a semi-autonomous agent for enterprise with advanced reasoning and planning abilities as compared to traditional bots (Check out my blog on "What is a Reasoning Engine" here - https://www.salesforce.com/blog/what-is-a-reasoning-engine/)- Tapped into organic and inorganic innovations to pivot and launch the "industry first" full autonomous agentic system for enterprise with even more advanced reasoning abilities

San Francisco, California, Us

- Shepherded the growth of Einstein Bot business with ~60% growth in MAOs- Implemented a new billing metric to drive transparency and clear ROI for conversational automation in contact centers- Launched “Enhanced Bots” on microservices based conversation platform (SCRT2) unlocking deployment on multiple channels like facebook messenger, whatsapp and Apple Messaging for Business- Launched Einstein Bot API and rich component(Auth, payments, Carousels, Forms etc.) support to drive user engagement and ease of use

Santa Clara, Ca, Us

Leading the Conversational Interfaces Omni-channel platform capabilities and channel integration strategy powering a robust Virtual Agent and Live agent combination to drive efficiency and engagement for 21st century enterprises through self-service and automation.#CX(Customer Experience) , #EX(Employee Experience), #AIFirst, #CI(Conversational Interface), #Omni-channel, #Customer EngagementSome noteworthy capabilities released- Asynchronous and proactive chat to create an always "on" agent/requester communication - A robust Integration framework targeting internal and external developer persona to create a seamless chat experience in any conversational channel or enterprise bot- Bot to Bot Integration APIs for an extensible bot ecosystem while creating a robust end user experience(Patent Pending)- No-code FAQ builder to convert curated enterprise data into simple conversations with virtual agent with no-code

San Jose, Ca, Us

Senior Product Manager - Digital ExperiencesEnabled global brands to deliver compelling CX (Customer Experience) through various Martech Products like mobile messaging, real time orchestration, big data segmentation and policy management services built on top of open and extensible Adobe experience platform

Seattle, Wa, Us

- Managed performance of banking partners Citi, Chase, Discover and Amex for 'Shop with Points' payment product.- Developed a partner performance dashboard to share platform stats with senior leaders.- Led platform stabilization and high availability efforts for Citi's platform through data analysis, testing, design reviews and program management with a successful turn around against stringent deadlines.- Recommended and partnered with product marketing to incorporate a new way of measuring SLAs in banking partners contract. This incentivized them to provide better performance leading to frictionless payment experience to Amazon's customers.

Plano, Texas, Us

- Launched PayPal digital wallet as a new mode of payment in stores and .com, designating jcp as the 2nd biggest retailer to provide “hands free” mode of payment at POS (Point of Sale).- Rolled out Mobile POS in stores which utilized iPads and iPods to support approx. 25% of all store sales. - Introduced a Mobile App for jcp credit card sign up in collaboration with the credit provider bank GE.- Anchored a complex and large scale integration initiative (bottom-line impact of $48MM annually) utilizing SAS’ data analysis and forecasting platform to optimize sizes of merchandise available across all channels.- Spearheaded a supply chain program (100+ resources) to enable storing of merchandise closer to stores, leading to revenue realization of $6.5 MM annually.

Bangalore, Karnataka, In

Mumbai, Maharashtra, In

Master Of Business Administration (Mba)

Mastering Management

Be, Computer Science And Engineering