Implementation Operation Specialist
Tel Aviv, Israel
• Implementation projects management: Internal infrastructure projects for Customer Success department including design, requirements specification and implementation of CRM and BI dashboard platforms (Salesforce, Tableau).• Operation management: Operation management of software releases and recalls across EMEA, US and EU - challenge identification, documents preparation, progress tracking, building dashboards for monitoring and optimization.• Process optimization: Optimized routines to reduce reporting time and drive efficiencies, creating dashboards for monitoring following approved procedure, pre-preparation of documents. • Customer support: Writing custom-made notification for direct and indirect customers regarding official affairs, using mass-email for message distribution and follow-up.