Shirley Daniel Email & Phone Number

Chicago, Il

• Responsible for developing an infrastructure release process and calendar to ensure quality delivery • Working with Infrastructure Technology units to schedule infrastructure releases into appropriate release windows avoiding impact and conflicts with other releases. • Meet regularly w/ infrastructure core teams to discuss release risks, schedules, status, and action plans to ensure all stakeholders are aware of release impacts• Developing detailed implementation cutover scripts with roll-out and back-out plans, sending release communication as well as other release process deliverables• Obtained “go/no-go” decided for release from all stakeholders and CAB before proceeding with release• Managing releases according to United Release Management process• Adhering and enforcing United’s Change Management process (CAB) for all changes and deployments in production Coordinating all resources accountable for deliverables on the cutover script• Providing weekly status reports to Senior Management; Uploading release documentation and calendar information to release Sharepoint site

Schaumburg, Il

• Working directly with Technology Project and Program Managers to ensure compliance with NPI and governance frameworks• Mentoring Project and Program Managers on project management processes and methodologies best practices• Providing guidance and support to the Project teams on the selection and use of NPI development path and use of supporting project management software tools.• Enforcing the use of quality methodologies and tools throughout project lifecycle• Managing strategic projects/programs for the Technology organization• Ensuring all programs are implemented with the highest level of quality. • Owning the problems that can & will arise in every program - find solutions.• Coordinating all resources accountable for deliverables on the project plan• Facilitating all necessary conversations to keep the program on track• Applying techniques and methodologies to help accelerate timelines and ensure higher quality deliverables. • Responsible for developing release policy and plan, detailed implementation roll-out and back-out plans, producing release communication, conducting implementation audits; as well as other release process deliverables. • Managed releases according to Nielsen Production Quality Release Management process• Managed the release process end-to-end, from the planning of the release content through to actual release deployment to production. Plans the deployment of software releases of products and in-house applications.• Worked with GBS Technology service delivery and cross functional teams to prioritize and scope releases with completion dates for each phase. Monitors progress of phases by employing appropriate metrics and management reporting. Facilitates all release meetings.

Chicago, Il

• Responsible for overall Production, DR and client-facing environment deployments• Lead runbook planning meetings prior to deployment• Facilitated runbook review meetings with functional teams to build runbook and backout plans• Acquired final approvals for application deployment• Coordinated mock, QA and UAT/Controlled environment deployments• Coordinated with Project Manager to ensure that all applicable environment issues are resolved in advance of production implementation• Produced workbook including detailed implementation tasks, PVT Plan, Backout and Contact • Assisted Tech Ops with Tech Ops-Led Infrastructure Events• Executed deployment according to implementation plan• Partnered with Project Manager to execute Command Center Plan

Chicago, Il

• Scoped, planned, and managed projects through the entire lifecycle, ensuring delivery on time• Responsible for maintaining detailed tasks and deliverables with input from project team members• Created, modified and tracked detailed tasks in Microsoft Project• Scheduled project meetings and prepared documents for review and updates• Tracked and reported on tasks that were late and forecast tasks for coming week• Coordinated interdependencies across application and Line of Business (LOBs)• Maintained risk and issues lists and escalated issues for resolution• Managed changes to project scope and impact to project• Quality management of deliverables and ability to inspect for completeness• Completed Step 1, 2 and 3 budgeting after sizing estimates and presented to management for approval• Managed daily defect calls, ensured defects updated and assigned in Quality Center, and generated reports in Quality Center for next defect meeting• Delivered changes initiated globally by different teams, projects, and programs• Provided Management monthly project status and budget updates in Project Control Committee (PCC) meetings• Managed and coordinated efforts of a team of developers / Business Analysts and other business resources in order to meet all project deadlines• Planned and managed releases to achieve successful implementations• Liaised with other product (business) delivery teams to ensure releases are delivered efficiently • Managed and coordinated IT development and QA testing in US, Netherlands and India for several concurrent projects

Chicago, Il

• Designed and managed the implementation of the Operations Initiated Transactions (OIT) System which allowed operations and clients the ability enter transactions online real time instead of a day delay batch process through the bank legacy application• Managed project to convert Florida Bank clients and transactions to the Northern Banking and Trust Systems• Prepared design documents, time and cost estimates for major projects• Developed project plans utilizing Microsoft Project software• Managed the implementation of new or revised system updates • Coordinated work assignments and prioritized docket items