Shirley Pulusi Email & Phone Number

•Strong leadership skills with ability to motivate, coach and support staff to achieve set KPI’s•Can effectively supervise, train and coordinate staff to provide a support services.•Experience in providing services that meet contractual and legislative requirements•Excellent interpersonal skills: Ability to develop and maintain excellent working relationships at all levels within the organization, with external organizations, clients and family / Whanau.•Ability to effectively analyze problems objectively and find solutions.•Ability to work both independently and in a team.•Ability to multi task and work under pressure of deadlines.

Auckland, New Zealand

•Excellent communication skills, able to relate well to customers in person and answering inbound calls professionally and respond to client's inquiries.•Maintained excellent working relationships to provide efficient and effective services that match individual clients needs and support workers skills.•Strong time management capabilities and the ability to work under pressure.•Effectively analyze problems objectively and find solutions.

Auckland, New Zealand

•Managed inbound/outbound calls including third party queries complying with the Privacy Act 1993 and the Credit Reporting Privacy Code 2004.•Maintained the Credit Bureau system to process and update credit information.•Efficiently processing credit files for members of the public upon request.•Resolved customer complaints.