Shirley Brown Email & Phone Number

➤Oversaw Department goals, strategies, and measurement of results (metrics) ➤Responsible for hiring and building top notch Processing Teams through resume review, interviewing, on-boarding, and training new Processors and Processor assistants ➤ Responsible for the overall Processing pipeline management and prioritization to ensure closing deadlines, department SLA’s (Service Level Agreement), Regulatory, Truth In Lending/RESPA (TRID) and Quality Control standards are met daily ➤ Developed and conducted continued education for Processors to ensure all regulatory and company requirements are followed➤Point of escalation for customer service issues, guideline questions and system resolutions ➤ Researched and provided strategic solutions for complex loan scenarios ➤ Reviewed confidential applicant credit and documents for determination of loan qualification based on Government, Agency and company guidelines ➤ Recognized Department and Individual successes and coaching opportunities

➤Managed Day-to-Day operations of the Processing department➤Responsible for the quality and success of the Retail Processing Department➤Oversaw the implementation of processes throughout the department to ensure optimum efficiencies➤Reviewed confidential credit and customer documentation and offer strategic lending solutions➤Worked closely with Underwriting, Closing and Funding Department Managers➤Managed department Quality through daily QC checks and reviewing metric reporting➤Performed monthly/annual reviews for merit increases

Consistently managed independent loan pipeline of up to 40 loans per monthReviewed confidential borrower documents to determine if underwriting criteria is met (income, credit score, and debt-to-income etc)Ran and updated Desktop Underwriting system and mortgage software to accurate reflect borrower's documentation, approval statusesRemained abreast of industry guidelines and updatesCompleted quality review (QC) of all closed loansOrdered and review 3rd party documents (appraisal, title, employment and mortgage verifications)Communicated loan status to all parties including borrower, loan officer, realtors, title agents and closing agents through closingWorked closely with internal departments to ensure closing deadlines are met (Underwriting, Closing, Servicing)Provided excellent customer service and answer customer questions accurately and timely

Provide Administrative, QC, mortgage and other services as contracted. • Amerisave Mortgage – Contract Processor (2010-2016) • Bank of America – HMDA, HAMP Underwriting Compliance Auditor (2009-2010) • ASDEC – Pre-Foreclosure & Property Preservation Manager (2008-2015)