Shirley Marques Email & Phone Number

Kitchener, On, Ca

Greater Toronto Area, Canada

Markham, Ontario, Canada

North York, Ontario, Canada

• Greeting customers and give product recommendations.• Cultivating a loyal customer base, resulting in a high level of repeat and referral business.• Recognized for contribution in exceeding sales budgets and metrics for the measurement of customer satisfaction.• Training and serving as a peer coach for new sales associates.• Generate sales in order to meet daily store goals of approximately $3,000.00, resulting in being recognized among the top 5 sellers within the regional district.• Process system transactions, including the regular cashier such as returns, exchanges, price adjustments, charged send from other stores and online orders for customers.• Going Above and Beyond to provide an Island/vacation feel for our customers.

Toronto E Região, Canadá

• Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.• Answered questions regarding store policies and merchandise• Liaised with customers, management and sales team to meet Customers needs• Organized racks and shelves to maintain visual appeal of the store.• Worked collaboratively in team environment.• Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.

Vitoria, Es - Brazil

• Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.• Correctly calculated inventory and ordered appropriate supplies.• Maintained a safe working and guest environment to reduce the risk of injury and accidents.• Strategically developed effective marketing plans to increase sales and profits while managing costs.

Receptionist• Created a welcoming environment for the customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.• Received and routed business correspondence to correct department or staff member.• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.• Corresponded with clients through email, telephone or postal mail.• Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.Financial Assistant • Reconciled statements and accounts and resolved variances on SAP System with a daily flow of R$300k-500k.• Supported executives by conducting research, reporting and documentation.• Documented fiscal budget and established procedures for tracking expenses.• Provided extensive clerical and administrative support to department staff.• Trained 3 new employees on accounting principles and company procedures.• Verified vendor accounts by reconciling monthly statements and related transactions.Financial Assistant - Accounts Payable• Trained and mentored new team members and managers on accounts payable systems and policies.• Generated financial statements and reports detailing accounts receivable status• Improved accounts payable processes resulting in a 40% reduction in late fees.• Supervised accounts receivables clerks, team of 3.• Ensured invoices and check requests for 6 of locations were processed efficiently and accurately.• Worked with management at the project level to ensure expense plans are achieved with implementations on SAP local.

Advanced Diploma, Human Resources, Business Administration - Human Resources

História, History