Shiroan Pathmanathan Email & Phone Number

Seattle, Washington, United States

•Provision and maintain voice communication systems and camera surveillance networks for residential and commercial setups.•Handle customer calls to assist with network requests such as setting up new SSIDs, troubleshooting internet connectivity issues, and resolving technical concerns.•Work closely with dispatch teams to escalate unresolved technical issues, ensuring timely resolution and customer satisfaction.•Provide detailed line-of-sight assessments for internal departments, assisting with scheduling meetings between building managers and provisioning teams for new locations.

Australia

•Analyzed customer accounts, invoices, and subscription continuity.• Troubleshot diverse Internet services: ADSL, NBN, Ethernet, FTTP, FTTN, FTTC, Fixed Wireless, andMobile Broadband.• Configured and troubleshot trunks and VoIP handsets.• Orchestrated PBX call flow setups and number porting.• Proficient in SIP endpoint configuration and Microsoft Teams Trunk setup.• Conducted ongoing maintenance on servers and network equipment.• Documented and maintained precise records of all issues.• Managed systems to mitigate unplanned customer-impacting outages.• Investigated and thwarted successful or attempted network breaches.