Shiv Kumar
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Shiv Kumar Email & Phone Number

Cybersecurity Analyst at Arctiq
Location: Halifax, Nova Scotia, Canada 4 work roles 2 schools
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Role
Cybersecurity Analyst
Location
Halifax, Nova Scotia, Canada

Who is Shiv Kumar? Overview

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Quick answer

Shiv Kumar is listed as Cybersecurity Analyst at Arctiq, based in Halifax, Nova Scotia, Canada. AeroLeads shows a matched LinkedIn profile for Shiv Kumar.

Shiv Kumar previously worked as Splunk Support Engineer at Blue Ocean Contact Centers and Assistant Team Lead at Intarvo Technologies Limited. Shiv Kumar holds Master'S Degree, Internetworking from Dalhousie University.

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Email format at Arctiq

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Arctiq

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Profile bio

About Shiv Kumar

Experienced Cyber Security Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Python, Anti-phishing, Security Operations Center, Fireeye, IPS/IDS, Sumo logic,SOAR and Splunk.

Current workplace

Shiv Kumar's current company

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Arctiq
Arctiq
Cybersecurity Analyst
AeroLeads page
4 roles

Shiv Kumar work experience

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Cybersecurity Analyst

Current

Halifax, Nova Scotia, Canada

●Worked in a 24x7 Security Operations Center●Monitoring the customer network using Splunk SIEM●Act as first level support for all Security Issues●Analyzing Realtime security incidents and checking whether its true positive or false positive●Performing Real-Time Monitoring, Investigation, Analysis, Reporting and Escalations of Security Events from Multiple log sources.●Creating tickets on service now, Zendesk and assigning it to the respective team and taking the follow-up until closer ●Escalating the security incidents based on the client's SLA and providing meaningful information related to security incidents by doing in-depth analysis of event payload, providing recommendations regarding security incidents mitigation which in turn makes the customer business safe and secure.●Contacting the customers directly in case of high priority incidents and helping the customer in the process of mitigating the attacks.●Determine the scope of security incident and its potential impact to Client network; recommend steps to handle the security incident with all information and supporting evidence of security events.●Investigate malicious phishing emails, domains, and IPs using Open-Source tools and recommend proper blocking based on analysis

May 2022 - Present

Splunk Support Engineer

Halifax, Canada Area

• Providing support to internal Tier 1 and Enterprise customers• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments• Reproduce customer issues and if necessary file bug reports, escalate cases to engineers and provide necessary documentation• Provide documentation content and participate in online forum support for real-time questions from Splunk users• Research basic technical information and develop a good understanding of Splunk product• Correspond with customers by setting up WebEx meetings, calls and emails • Track and follow-up on issues, risks and status• Continually maintain knowledge through Splunk Certifications

May 2017 - May 2022

Assistant Team Lead

Noida Area, India

• A dynamic and detail-oriented assistant Team Leader with proven expertise in understanding the Business-requirement, Billing etc., Finance and Technologies of the company. • A strong team leader /player, training, guiding and motivating teams of professionals towards maximum productivity with exceptional consensus building, negotiation and interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.• Need to Control the Shrinkage and the Attrition in order to provide the required manpower to the process & answerable for the Shrinkage directly to the Operation Head.• Troubleshoot the problems related to system.• Taking care of all the in house networking. • T-shoot raised tickets for broadband connection on same technology. • Give the support on email, over phone calls and remotely.• Give support for Lan, Wan ,DHCP ,DNS issues.• Handle escalations call and provide the resolution with in proper time frame.• Help out the team in the new installation provisioning. • Monitoring CRM tickets & analyzing the comments on it.• Maintains installation tracker & training stuff.• Working on the DOCSIS 3.0 / 2.0 Technology.• Preparing reports of auditing.• Provide calendar support for management team• Monitoring C.M.T.S. Traffic.• Giving online support to installation team.

Aug 2012 - Dec 2014

Network Engineer

Signature Consultancy Pvt Ltd

Noida Area, India

• Helped pre-sales team to develop Packet Core LTE Offline & Online charging solution for Vodafone India, Bharti Airtel, Idea Cellular Ltd. & TATA Tele Services Ltd. • Independently carried out complex technical activities such a SW upgrades, updates including technical audits• Provided 2nd Level technical support data services• Responded to, researched and resolved trouble tickets, system alarms, production issues• Actively involved in Lab Testing• Server Monitoring.• Daily logs reports.• Managing server backup.• Active directory management.• Wireless management and IP addressing.

Jan 2011 - Jul 2012
2 education records

Shiv Kumar education

FAQ

Frequently asked questions about Shiv Kumar

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What company does Shiv Kumar work for?

Shiv Kumar works for Arctiq.

What is Shiv Kumar's role at Arctiq?

Shiv Kumar is listed as Cybersecurity Analyst at Arctiq.

Where is Shiv Kumar based?

Shiv Kumar is based in Halifax, Nova Scotia, Canada while working with Arctiq.

What companies has Shiv Kumar worked for?

Shiv Kumar has worked for Arctiq, Blue Ocean Contact Centers, Intarvo Technologies Limited, and Signature Consultancy Pvt Ltd.

How can I contact Shiv Kumar?

You can use AeroLeads to view verified contact signals for Shiv Kumar at Arctiq, including work email, phone, and LinkedIn data when available.

What schools did Shiv Kumar attend?

Shiv Kumar holds Master'S Degree, Internetworking from Dalhousie University.

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