Shiv M. Email & Phone Number

• Certified Salesforce Admin/Developer with over five plus years of experience.•Experience with Agile development practices and SDLC best practices.•Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting.•Proficient in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Tasks, and actions.•Hands-on experience in Data Mapping, Cleansing, Data Export and Imports, Application Support, Performance Tuning, Security Administration, Maintenance, and User Security Management.