IVRS/IWRS Software Validation EngineerCreated validation packages on a per project basis to ensure functional correctness of both IVR and IWR response systems.Managed multiple projects providing daily metrics to ensure user functionality is delivered with quality whilst adhering to demanding timelines.Working to MHRA/FDA standards and deployed good clinical practice at all times.Communicates with multiple disciplines across the broad departmental function, from specification capture through to product development to agile make sure that the project is on track.Utilises the V-Model approach ensuring defects are captured from the start to the end of the software life cycle and making sure that a quality project is delivered to the customerWrote test plans to meet specific customer requirements.Produced test matrix and report Produced regression packages for bug fixes identified during client acceptance testing.Provides training and mentoring for other team members across a range of disciplines.

Built infrastructure with remote network management software products based around C++, Java and 3rd party tools including Objectivity & Ingress Databases to enable problem resolution. Conducted problem investigation, replication and impact analysis using support models to provide accurate diagnosis based on specific customer configurations. Providing timely communication as all tasks are monitored to track problem resolution. Liaising with development engineers and project managers to agree remedial action in the form of solutions and work-around to minimise any customer disruption. Configuring workstation/servers from the Operating System level and installing all necessary patches through to applications and customer databases. Firmware updates and commissioning of NE equipment and backup/restore of configuration data.Attend & Observe customer’s meetings ensuring all issues are handled diplomatically and effectively. Work as part of the 24x7 emergency support team providing out of hours call-out cover. Financial Performance Understanding.Customer Performance Understanding - customer feedback, repeat business Knowledge of SLAs, KPI and Local level agreement, managing customer’s expectations, ensuing that the work was completed and in line with service agreement

Releasing patches and full builds to support a range of versions for the SOO range of products including MV38/MV36 and legacy Equipment Management Operating Systems (EM-OS). Remote management of SDH based hardware. (The product was based on 4000+ C++/Java files) Updating the ONNM Customer Support Database (MS Access 2000) and Web pages (MS Frontpage 2003). Creating the software release structures within the central repository taking out codes initially on the Windchill system and subsequently using the standard Ericsson PRIM/GASK tools.

Carried out Comms testing on MCF, PMA, and MSH 256. Managed network set up when required testing producing Strategy and Test Specification documentation to support the testing phase. Liaised with different departments, and carrying out different types of builds.

In charge of the control shelf on CDSS and then Modem/Video & Multi responsible for organising of the section of 12 people team working and developing others also collaborating and organising their work load and liaising with different departments to meet critical deadlines. For both section I was testing and fault-finding to a component level, dealing with field returns with responsibility of F.T.A. with different problems. In the Multi – Media section I was Involved from the beginning; to bring this product to the market, liaising with different departments to meet critical deadlines.

Test Engineer (Plessey) Testing and fault finding to a component level on different types of transmission products.