Heading the entire P&L of West and Central India for Mfine Dx(Lifewell Dx Pvt Ltd/An Orbimed Portfolio company )

Founding Core Team Member, Exploring Every possibilities to grow and being disruptive .

P& L Role ,Sales ,Operations,Overall SBU Management.

Launched SPAN DIAGNOSTICS IN WEST AS A FRANCHISE OF DIAGNO LABS PVT LTD

Diagno Labs Pvt Ltd. Was established in the year 2012 to meet the ever growing demand of Indian population for quality, affordable Pathology and diagnostic services. Diagno Labs is proud to take its lineage from RJ Corp –The franchisee behemoth in India. RJ Corp is working in diverse domain be it biggest bottler of Pepsi , pan India franchisee of some of biggest food & beverage, education & lifestyle brands like KFC, Costa Coffee, Cream Bell, Nike, DPS school to name a few. RJ Corp has already successfully established its first healthcare vertical Cryobanks International India as leader in field of cord blood banking & research. RJ Corp’s chairman Mr Ravi Jaipuria has been honoured by prestigious international business magazine Forbes in its Billion Dollar List. Diagno Labs has grown at a rapid pace in its short stint of 5 years in India’s diagnostic space and has created its name by establishing a Pan India Network of 4000+ collection in shortest possible time. Diagno Labs to its credit also has 30 plus Satellite & Reference Labs established in a record time with all of them ISO 9001:2008 Accredited. Diagno Labs has also achieved the distinction of successfully running a Hospital based pathology Lab for one of India’s biggest Super speciality Hospital Group, Medanta for its Indore Hospital. Diagno Labs is the first organization in India to introduce the breakthrough technology of Microarray for identifying 200 plus genetic disorder using single microarray chip in one human sample and collaborating reports through its advanced cytogenetic team handling Karyotyping and FISH technology Platform.Diagno Labs not only deals with samples Pan India but is also a trusted partner for our associates from Nepal, Bangladesh, Africa countries and Middle East.

Founding Team Member, I am privileged to update you about Plexus Diagnostique, which is a fully state of the art Diagnostic laboratory located in Powai. Plexus has a series of fully automated machines of reputed companieslike Abbott, Biomerieux, Randox and Transasia which are set up by us to support medical fraternity in doing accurate diagnosis of patients. We aim to provide our customers with friendly services like home blood collection, timely web based reporting ( we will soon have an unique portal which will provide our users to access to our world class digital health library for information.)We also have installed high quality Imported Ultrasonography/Color Doppler Machine for supporting medical practitioners in complicated diagnosis of patients. To make it further supporting and helpful in diagnosis of patients which needs high end radiological imaging, we have installed brand new X-Ray, Mammography, Orthopantogram (OPG) and BMD machines . For cases involving cardiac monitoring we do have 2D Echo,Tread Mill Testing and obviously ECG too. We are very positive to say that we are going to expand pan India and take the service and testing quality benchmark to next level.

Headed the Sales and Marketing for HCG Oncology in Mumbai Region and also for exploring opportunities in west region as a whole.Was leading a team of Six Assistant Managers in cross vertical like referrals,hospital tie-ups,Corporate,OPDs.It was a short but extremely learning assignment.

• Develop a business plan and Sales strategy for the assigned market that ensures attainment of company Sales goals and profitability.Responsible for realization of revenue and the targets of walk ins/Membership plans for assigned geographical area/Center.Organize outreach programs with prospective patient community for Residential segment, presidents, local clubs, schools, NGO’s colleges and other local bodies with a view to generate footfalls from them.To be responsible for maintaining Brand identity programme in all aspects in assigned clusters, including at all patient–facing interaction, as brand custodian.Involves in successful designing, testing and implementation of all Sales process improvement and marketing initiatives in the assigned center/ region.Ensuring regular update and maintenance of customer database for the assigned Center/Region.Continuously look out for both market and product diversification opportunities to expand business.Track Report, feedback, complaints received through marketing activitiesResponsible to establish and run a system driven sales set up by acquiring key corporate clients including Five Star Hotels, Insurance companies and drive relationship program with corporate customers, visiting major Key customers, conducting campaigns, health camps. Direct responsibility of managing Corporate client. • Identifying , Listing and Mapping Key accounts to the assigned Center/Geography and design strategy to acquire them through various health plans and corporate Product Portfolio. • Responsible for new Corporate Business development by providing the end to end solution to various Corporate clients towards their health needs, Updating them on current market scenario in the healthcare segment. • Drive the entire gamut of Corporate Sales activities with the help of Medical and Marketing team in the vicinity of assigned geography. • Make proposals, demonstrations and presentations to Key decision makers in the corporate.

Participate as an integral member in the strategic planning process of the centre w.r.t to sales & expansion of network and provide support and inputs into the centres financial planning & sales planning Drive and support the top line growth of the centre by building customer traffic through innovative marketing initiatives. Ensure positive return on investment for targeted marketing activities, like events and promotions. •Oversee development & execution of category specific marketing strategies. •*Plan and formulate cost efficient budget for Operations & Marketing function. •Ensure adherence to the annual budget through tight monitoring of the expenses at the centre and store * •Be the owner of the loyalty program and develop plans to capitalise and maximise revenues from the loyalty & senior citizen base *•Support the GM-West/South in driving sales initiatives in the stores as well as corporate accounts including pitching for new accounts and corporate sites for embedded pharmacies *•Keep abreast of industry and competitor marketing trends and adjust sales & marketing strategy to meet changing market and competitive conditions• *Ensure that the retail store operations are running as per SOP and control key processes of store hygiene and opsResponsible for sales planning(in coordination with( R.O./H.O Mgmt.) – projected sales, stock in hand, coordinate with Vendor & monitoring the movement of the same. •Ensuring adequate stocking vis-à-vis display capacity with respect to Top Sellers & other options etc. •Accountable for coordination with the warehouse for new consignment arrival & replenishment. (Urgent Customer Requirements)•Coordinate with the buying team (in the corporate) for stock requirement. Responsible for reviewing the fast & slow moving stocks & planning the POA. •Reviewing of ageing report, understanding the month sale with respect to ageing report & compilation of the ageing report with respect to the monthly sale.

Managed Bandra Globus(35000 Sq.Ft) for 5 months when the store was not doing well ,I discovered the violations of SOPs over there and sealed the gaps and motivated the team to come out of the slump and we started doing well gradually and it came back to normalcy then I was asked to take care of Ghatkopar store as it wasnt hitting the right chord,here I took many initiatives to get the store operationally Profitable(its becoming that now)In R-City Mall Globus is also an anchor store(in biggest mall of Mumbai R-City Mall) My Area of Operations includes managing n motivating 50 Staffs including Dept.Managers/Supervisors/supply chain executive/cashiers/security/housekeeping for generating revenues everyday.The profile is very broad it includes management of Four Pillars of retail starting with customer Experience management(At globus we are committed to delight each of our customer even our CEO n VP sales n Ops.abides by this) Product mgmt.and space allocation,Staff's aspiration n motivation management and lastly Standards management(Be it SBU Expense or VM or someother intangible) Learning is great and so is the job-satisfaction.

Job Revolved around Customer Experience Management/Staff Motivation Mgmt. and Product Mgmt.I was managing te area of around 7000 Sq.ft with more than 50 staffs and 30 brands as a SBU as well was acted as an Ops./AdminMgr for a 38000 Sq.Ft. Store.Was Selected as a Training Manager for Entire Western Region for a Concept wich I was handling.A great Learning Experience and an excellent Company to work with..(was given an additional oppurtunity to take care for training(product centric as well as Customer Centric) for Mumbai Stores(for the Concept/Dept. which I was handling)

As an ACM i handled Malad lifestyle(Shoemart) for 4 Months and then did the opening of Goregaon Store(Oberoi Mall)and worked there for almost 15 months and set up the store..During my tenure out of 45 staffs only 1 guy left because of his personal business,I was transfered to mulund store which was 9 % down on LY,i turned around the store along with my team to plus 4% within 6 months.

Worked in all functions of Retail stint included role of a CSR,Sr.CSR,Jr.Supervisor,Supervisor,Assitant Concept Manager,Merchandise Controller,Buyer,Trainer,Store Manager.....This was the best exposure anyone can get ....it showed one thing ,that retailing is not about sitting in air-conditioned chamber and give presentation and making strategies...but it is all about execution at floor level with folded sleeves and paining ankle after standing 12 hours in floor with a plastic smile....its about motivation to keep ur esteem high and manage the experience of a customer ....it is the power of one(as said by legendary B.S.Nagesh)

I did a project on Pharmaceutical retailing in India,Servqual Gap analysis of present retailers,like Apollo Pharmacy,Guardian,Fortis,himalaya,SAK CRS etc..vis-a-vis local chemists.and submitted a full fledged inferance to them,I was one of the first guys who was part of their healthcare practice leaded by Dr.Rana Mehta(Sr.VP.Healthcare Practice) apart from Mr.Arvind Singhal(Chairman;Technopak Advisors) Apart from that along with a fellow intern from INSEAD(Ms.Priya Khullar) worked on anticipated Implementation cum feasibility studies of Blue Ocean Strategy in indian OTC market(client was GSK )

The learning here was awesome ,while in training i was in quarantine for one month where we were not allowed to leave the premises under any circumstances,induction about various aspects of pharamceutical industry-retailing-product knowledge was imparted to us inside classroom and outbound also.It was perhaps the best training program designed by industry stalwarts for creating excellent sales force.i was hired in n for Patna and bcoz of my performance in training(i topped the batch of Asclepius(Division)),i was asked to work in company HQ(Mumbai).....Experience was amazing and it still remains the best company I worked for...

The kind of activities carried out by ashram is excellent in terms of service to the people in distress....it included..(1).A non-formal education centre for children of slum areas with100 students.(2)Flood relief work benefitting 41,731 families in 5 districts ofBihar spending nearly Rs. 2 crore and welfare work by way ofdistributing food, milk, clothing, blankets, etc to the poor andneedy and meeting educational expenses of 25 poor girls.(3)Regular scriptural classes and lectures,celebration of Durga Puja, Kali Puja and the birthdays of SriRamakrishna, Holy Mother Sri Sarada Devi, Swami Vivekanandaand other spiritual luminaries.(4)A charitable dispensary with allopathic, homoeopathic and eyesections, TB and diabetes clinics and a pathological laboratory.It treated 1,15,653 cases and operated on 547 patients forcataract in its eye-clinic, Sarada Netralaya, during the year.Besides, medical camps (general and eye) were conducted indifferent parts of the state.

I worked here out of compulsion (i assumed it when I started) but later realised its importance....because it broke the ice of uneasiness,irrationality..and assumption about Customer Interaction phobia...I learned how to deal with pressure,time-lines,tough-customers,and various agencies....i think no experience however small in whatever capacity is futile bcoz...learning is a never ending process....