Shivak Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Managing key accounts in the region to increase the wallet share of Hilti products (Construction Chemicals, tools and equipment). Making Construction Better !

Chennai, Tamil Nadu, India

- Evaluate client's technical and budgetary needs to provide precise techno-commercial proposals- Organize product demonstrations, technical discussions, and marketing events to showcase product feature and increase customer engagement. - Negotiate prices and other terms effectively to secure deals and nurture long term relationship.- Act as a liaison between management and principal business partners from Europe, USA, Japan, and China, facilitating alignment on business… Show more - Evaluate client's technical and budgetary needs to provide precise techno-commercial proposals- Organize product demonstrations, technical discussions, and marketing events to showcase product feature and increase customer engagement. - Negotiate prices and other terms effectively to secure deals and nurture long term relationship.- Act as a liaison between management and principal business partners from Europe, USA, Japan, and China, facilitating alignment on business objectives.- Present sales data in business reviews and address potential risks to revenue decline.- Implemented Quality Management System (QMS) compliant with ISO 9001:2015 standards to drive operational efficiency.- Contribute to the development of website content, promotional videos and other marketing materials to promote brand visibility.Products handled : Force and Torque Testing Systems (UTM’s), Contact Angle Meter, Surface Tensiometer, Velocity Meter, Colour Spectrophotometer and Plasma Cleaning Machines Show less

Coimbatore, Tamil Nadu, India

- Directly managed upto 25 CS associates and point of contact for process and people concerns- Drive continuous improvement of primary KPIs (Quality and efficiency) of team and address performance or behaviour concerns through formal and informal feedback.- Maintained site productivity by monitoring Schedule adherence, shrinkage, attrition and other behaviour metrics. - Liaising with Program Management and other global operations team leads to manage risks & propose… Show more - Directly managed upto 25 CS associates and point of contact for process and people concerns- Drive continuous improvement of primary KPIs (Quality and efficiency) of team and address performance or behaviour concerns through formal and informal feedback.- Maintained site productivity by monitoring Schedule adherence, shrinkage, attrition and other behaviour metrics. - Liaising with Program Management and other global operations team leads to manage risks & propose mitigation strategies. Show less

Coimbatore

- Monitored productivity and quality of associates through supervision, training, analysis and feedback on performance. Offered real time assistance to associates on customer contacts. - Handled direct customer escalations through Phone/chat/email and addressed issues that block customer satisfaction through filing and tracking tickets. - Documenting and reporting metrics to Senior leadership team.-Identified and helped implementing process improvement using Kaizen, Six… Show more - Monitored productivity and quality of associates through supervision, training, analysis and feedback on performance. Offered real time assistance to associates on customer contacts. - Handled direct customer escalations through Phone/chat/email and addressed issues that block customer satisfaction through filing and tracking tickets. - Documenting and reporting metrics to Senior leadership team.-Identified and helped implementing process improvement using Kaizen, Six sigma and lean methodologies Show less

Coimbatore, Tamil Nadu, India

- Handled day-to-day volumes of customer interaction over calls / email / chat and displayed end to end ownership to provide First contact resolution.- Collaborated with other departments like Seller support, Payments teams, Fulfillment centers to resolve customer issues.

Post Graduate Diploma In Business Administration (Pgdba), Operations Management

Bachelor Of Technology, Mechanical Engineering

Diploma In Automobile Engineering

Education record